Senior Site Reliability Engineer

Charlotte, NC, United States

Staff Reliability Engineer - IE07KE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

The Senior Site Reliability Engineer will have responsibility for designing and maintaining a given IT solution for CI/CD pipeline, observability suite (monitoring/alerting/logging tools/processes) and automation suite consumed by REs, and Software Engineers. The Site Reliability Engineer will work with the consumers and stakeholder of the solution to define functional and non-functional requirements for the service. Leveraging Open Source or Commercial of the Shelf (COTS) products, they will design, build and maintain the solution, meet current and future demand. They will apply key SRE tenets across the life-cycle of the solution.

A prerequisite to the role will be a “build-to-manage”, problem-solving and innovative mindset applied to the design, build, test, deploy, change and maintenance of services drawing from deep engineering expertise. Key measures of success will include service stability, effective delivery and environment instrumentation, deployment quality, technical debt reduction, asset resiliency, risk/security compliance, cost efficiency, proactive and preventative maintenance mechanisms, top quartile operating norms. The Senior Site Reliability Engineer will actively contribute to sustained advancement of the SRE practice within and beyond a given area of responsibility.

Primary Job Duties:

Guide the use of best in class software engineering standards and design practices for instrumenting code/application technology stack to enable the generation of relevant metrics on overall technology health - availability, performance, monitoring, alerting, quality, currency and resiliency

Serve as key liaison between the architecture and software engineering teams to influence the technical strategy for the organization, keeping in mind its cross-functional impacts, integration across the organization, and architecture rationalization

Function as the go-to technical expert for the applications supported, requiring depth and breadth of knowledge in technologies, applications, integration, interfaces and business domain.

DevSecOps Solution Responsibilities:

Develop effective tooling, alerts, and response mechanisms to identify and address reliability risks leveraging automation to support problem prevention, detection, mitigation, and resolution.

Enhance the delivery flow by engineering the appropriate solutions to increase delivery speed while adhering to technology standards for sustained reliability.

Progressively implement preventative controls and drive increased automation and self-healing capabilities. Continue to improve cost efficiency baselines.

Promote and implement innovative solutions.

IT Engineering Responsibilities:

Champion the migration of applications to open source platforms, PaaS and use of containers and other cloud technology standards for cloud-enablement and platform agility.

Drive simplification across the stack, responsible for ensuring that all technical designs can be effectively operated without adding technical complexity.

Help drive inner- and open-sourcing practices to accelerate the development of self-service enterprise capabilities (platform, infrastructure, security, etc.)

Strong experience in setting up scalable SDLC environments using COTS, PaaS, SaaS products catering to Data pipeline needs

Ability to build solutions to promote migration of applications to open source platforms, PaaS and use of containers and other cloud technology standards for cloud-enablement and platform agility.

IT Ops Responsibilities:

Ensure operational excellence. Independently drive the triaging and service restoration of all high impact incidents in order to minimize the mean time to service restoration and impact to the business. Demonstrate end-to-end ownership.

Partner with infrastructure teams to design and implement intelligent incident routing, enhanced monitoring/alerting capabilities and automated service restoration processes. Take proactive measures to prevent high impactful incidents.

Achieve and maintain the continuity of Hartford and third party assets that support a business function. Accountable for keeping the IT application and infrastructure metadata repositories current.

Governance of overall D&A platform ecosystem with focus on process and solutions catering to Data masking (PII management), data lifecycle management needs

Job Qualifications:

Hands on experience with Performance and Observability tools such as DynaTrace, Splunk, CloudWatch, CloudTrail is a must

Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, Jenkins, Nexus, Rally, SonarQube

Hands on experience with IAC tools such as Terraform, Cloud Formation

Strong hybrid cloud experience (private and public) across various service delivery models – IaaS, PaaS, SaaS.

System Thinking end-to-end - Broad understanding of enterprise architectures and complex (backend) systems (understand more than the component itself)

Strong solution architecture orientation to enable expedient troubleshooting, issue-resolution and root-cause removal in a hybrid cloud environment.

Highly collaborative, partners with peers, stakeholders with a passion about delighting customers.

Keeps abreast with new market technologies and adept at learning and adopting new models. Promotes and applies continuous learning.

Knowledge of complex traditional and modern enterprise architectures and systems (understand more than the component itself).

Strong communication (verbally and written) / collaboration / negotiation skill, working in a diverse team cross business units

Deep data engineering expertise using COTS/Services/products catering to the D&A platform ecosystem spanning Data Integration, Virtualization and Data Management capabilities

This role can have a Hybrid or Remote work arrangement. Candidates who live near one of our office locations (Hartford, CT, San Antonio, TX, Lake Mary, FL, Phoenix, AZ, Aurora, IL, New York, NY and Danbury, CT) will have the expectation of working in an office 3 days a week (Tuesday through Thursday). Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

As a condition of your employment for HIMCO, you will be required to affirm to HIMCO’s Code of Ethics and understand that you will be required to comply with the disclosure of accounts, holdings and pre-clearance of trades for the accounts of you and your household family members as more fully described in the Code of Ethics Key Points. If you will be deemed to be a “Covered Associate” under HIMCO’s Pay to Play Policy, you will also need to disclose all political contributions that you have given within the past 2 calendar years.

Compensation

The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

$113,680 - $170,520

Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

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