Retail Assistant Manager

Milpitas, CA, United States

RC707195

Retail Assistant Manager

257 W Calaveras BlvdMilpitasCalifornia95035-5203

FXO: Assistant Manager Retail

Full time

FXO: Any (United States of America)

Colorado, Nevada, New York, California, Rhode Island, Hawaii Residents Only - Compensation:

Hourly: $22.10 - $27.65

The estimate displayed represents the typical salary range or starting rate of candidates hired in Colorado and/or Nevada and/or New York and/or California, and/or Rhode Island and/or Hawaii. Factors that may be used to determine your actual salary may include your specific skills, your work location, how many years of experience you have, and comparison to other employees already in this role. This information is provided to applicants in accordance to the Colorado Equal Pay for Equal Work Act, the Nevada Pay Transparency Law, the New York City Pay Transparency Law, the California Equal Pay Act, and Opportunity Act, the Rhode Island Pay Equity Act and Hawaii Pay Transparency Law.

Employee Benefits:

The company offers eligible employees a comprehensive benefits package including health, dental and vision care, 401K, tuition assistance, a scholarship program, vacation pay, holiday pay, sick time, parental leave, and life insurance.

POSITION SUMMARY:

Leads a store business unit, focusing on creating a consistent and positive customer experience. Assists in the supervision and oversight of all team members and business operations, monitoring and facilitating all production and retail processes, pick-up and delivery, shipping and quality control processes. Manages store in the absence of the Store Manager. The Store Assistant Manager is required to perform all functions normally performed by the team member.

GENERAL DUTIES AND RESPONSIBILITIES :

(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)

Demonstrates consultative behaviors to ensure friendly, polite, expert service is delivered to all customers

Evaluates the efficiency and productivity of team members in creating positive customer experiences

If necessary, resolves customer disputes and complaints to ensure timely resolution and customer satisfaction

Creates a customer focused environment in all areas of the store (production, retail, self service, and shipping) and monitors the store ensuring a clean and professional environment

Establishes and manages a process for customer flow in the store to improve service experience ensuring customers needs are met quickly and quality products are delivered

Provides training and development of team members on assigned shifts by monitoring goals and providing feedback

Interviews job applicants, complies with all company hiring policies and assists Store Manager with the hiring of team members

Coaches, counsels and provides feedback to team members on their performance and to ensure adherence to company policies and standards

Maintains communication with the Store Lead Consultant and/or production team to ensure deadlines are met and quality checks are being performed

Oversees shipping related services and activities

Responsible for communication with the Store Manager and team members on daily/weekly/monthly goals, performance to plan, key performance metrics, customer issues and company initiatives

Complies with and enforces FedEx Office established policies and procedures and maintains an environment of controls

Assists Store Manager in review and transmission of payroll and daily close out of POS

Performs all other administrative duties as needed or requested including without limitation scheduling, payroll management, training compliance, daily close-out of POS, bidding, ordering and receiving supplies and inventory controls

All other duties as needed or required

MINIMUM QUALIFICATIONS AND REQUIREMENTS :

High School diploma or equivalent education

1+ year of related experience, prior supervisory experience preferred

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook

ESSENTIAL FUNCTIONS :

Ability to stand during entire shift, excluding meal and rest periods

Ability to move and lift 55 pounds

Ability, on a consistent basis, to bend/twist at the waist and knees

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members

Ability, on a consistent basis, to perform work activities requiring cooperation and instruction

Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure

Ability, on a consistent basis, to maintain attention and concentration for extended periods of time

Ability, on a consistent basis, to work with minimal supervision

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Quality Driven Management (QDM)

(Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.)

Suggests areas for improvement in internal processes along with possible solutions

Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility

Applies Quality concepts presented at training during daily activities

Supports FedEx Office Quality initiatives

EEO Statement

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing. America's Military Veterans and individuals with disabilities are strongly encouraged to apply.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email [email protected].

FedEx Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate's criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia's fair chance hiring law.

For more information, click here.

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