Field Service Installation Specialist ($25-$28/hr)

, AZ, United States

Field Service Installation Specialist ($25-$28/hr) Dallas, TX, USA •

San Antonio, TX, USA •

Houston, TX, USA •

Phoenix, AZ, USA •

Denver, CO, USA •

Chicago, IL, USA

Job Description Posted Friday, July 21, 2023 at 4:00 AM

For over 35 years, Peak Technologies has been at the forefront of providing end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes.

**Heavy weekly travel, 75%-100% M-F**

$25-$28/hr

Must be able to qualify for a company credit card

Must have a valid US driver's license & qualify to operate a rental, company, or personal vehicle on the clock

Job Description:

As a Field Service Installation and Support Specialist you will provide installation service and support for Peak Technolgies supported equipment. The primary focus of this role is to install and deploy various systems, including retail lockers and cabinets, RFID systems, machine vision tunnels and conveyors, and other emerging technologies within the retail, distribution, and supply chain industries. The successful candidate will be customer-facing, possess strong technical expertise, be self-sufficient, and thrive in a fast-paced, autonomous work environment. This position requires an elevated level of travel and schedule flexibility to meet customer needs.

Responsibilities include, but are not limited to: System Installation and Deployment: Execute the installation, setup, and configuration of retail lockers, cabinets, RFID systems, machine vision tunnels, conveyors, and other emerging technologies within customer sites.

Technical Expertise: Possess a deep understanding of the installation and integration processes of the specified systems. Provide guidance and expertise to customers and internal stakeholders regarding technical requirements, compatibility, and best practices.

Customer-Facing Role: Interact directly with customers to understand their specific installation requirements, address inquiries, and provide professional and timely customer service.

Site Assessment and Preparation: Conduct on-site assessments to evaluate the readiness of customer locations for system installation. Ensure that necessary power, connectivity, and infrastructure requirements are met prior to deployment.

Troubleshooting and Issue Resolution: Diagnose and resolve technical issues that may arise during the installation process, utilizing problem-solving skills and technical knowledge to ensure successful system implementation.

Training and Documentation: Provide training to customers on the operation, maintenance, and troubleshooting of the installed systems. Create and maintain accurate and detailed documentation, including installation guides, user manuals, and technical specifications.

Collaboration and Coordination: Collaborate with internal teams, such as project managers, sales, and engineers, to ensure smooth project execution. Coordinate with logistics and procurement to ensure timely delivery of required equipment and components.

Travel and Schedule Flexibility: Maintain a flexible schedule to accommodate customer needs, including regular travel to customer sites for installation projects, sometimes requiring overnight stays.

Quality Assurance: Ensure adherence to quality standards and best practices during the installation process, consistently delivering high-quality workmanship and customer satisfaction.

Continuous Learning and Industry Awareness: Stay updated with emerging technologies and trends in the retail, distribution, and supply chain industries. Continuously enhance technical skills and knowledge to provide innovative installation services.

Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.

Complies with all safety policies, practices, and procedures.

Performs other duties/special projects as assigned.

**Heavy weekly travel, 75%-100% M-F**

$25-$28/hr

Must be able to qualify for a company credit card

Must have a valid US driver's license & qualify to operate a rental, company, or personal vehicle on the clock

Job Description:

As a Field Service Installation and Support Specialist you will provide installation service and support for Peak Technolgies supported equipment. The primary focus of this role is to install and deploy various systems, including retail lockers and cabinets, RFID systems, machine vision tunnels and conveyors, and other emerging technologies within the retail, distribution, and supply chain industries. The successful candidate will be customer-facing, possess strong technical expertise, be self-sufficient, and thrive in a fast-paced, autonomous work environment. This position requires an elevated level of travel and schedule flexibility to meet customer needs.

Responsibilities include, but are not limited to: System Installation and Deployment: Execute the installation, setup, and configuration of retail lockers, cabinets, RFID systems, machine vision tunnels, conveyors, and other emerging technologies within customer sites.

Technical Expertise: Possess a deep understanding of the installation and integration processes of the specified systems. Provide guidance and expertise to customers and internal stakeholders regarding technical requirements, compatibility, and best practices.

Customer-Facing Role: Interact directly with customers to understand their specific installation requirements, address inquiries, and provide professional and timely customer service.

Site Assessment and Preparation: Conduct on-site assessments to evaluate the readiness of customer locations for system installation. Ensure that necessary power, connectivity, and infrastructure requirements are met prior to deployment.

Troubleshooting and Issue Resolution: Diagnose and resolve technical issues that may arise during the installation process, utilizing problem-solving skills and technical knowledge to ensure successful system implementation.

Training and Documentation: Provide training to customers on the operation, maintenance, and troubleshooting of the installed systems. Create and maintain accurate and detailed documentation, including installation guides, user manuals, and technical specifications.

Collaboration and Coordination: Collaborate with internal teams, such as project managers, sales, and engineers, to ensure smooth project execution. Coordinate with logistics and procurement to ensure timely delivery of required equipment and components.

Travel and Schedule Flexibility: Maintain a flexible schedule to accommodate customer needs, including regular travel to customer sites for installation projects, sometimes requiring overnight stays.

Quality Assurance: Ensure adherence to quality standards and best practices during the installation process, consistently delivering high-quality workmanship and customer satisfaction.

Continuous Learning and Industry Awareness: Stay updated with emerging technologies and trends in the retail, distribution, and supply chain industries. Continuously enhance technical skills and knowledge to provide innovative installation services.

Demonstrates behavior that cultivates operational excellence by continually challenging old methods or ways of thinking and taking responsible risks to improve results; serve as a positive role model in creative thinking and in focusing on quality work.

Complies with all safety policies, practices, and procedures.

Performs other duties/special projects as assigned.

Qualifications:

Associates degree required and/or 5-plus years of equivalent work experience in field service, IT, or similar industry.

Certification in information technology, process improvement, or similar disciplines desired.

Strong computer skills and phone application skills using Microsoft Windows-based programs are required.

Self-starter and motivated to perform effectively during times of high demand.

Ability to work from home with minimal supervision or guidance.

Strong technical expertise and hands-on experience with electrical and mechanical systems, wiring, networking, and hardware installation.

Excellent problem-solving skills and ability to troubleshoot technical issues independently.

Exceptional customer service and communication skills, with the ability to interact professionally and effectively with customers and internal stakeholders.

Self-motivated and able to work autonomously, demonstrating a high level of initiative and adaptability.

Flexibility to travel extensively, sometimes on short notice, and work in various customer locations.

Ability to work in a fast-paced environment with schedule flexibility to accommodate customer needs.

Strong organizational skills, attention to detail, and ability to manage multiple projects simultaneously.

Valid driver's license and willingness to operate company vehicles or rent vehicles as needed.

Must be able to lift 50lbs without limitations or constraints.

Be able to travel throughout the country.

Be able to perform in high pressure environments.

Critical physical effort consists of continuously standing, bending, and handling equipment.

Exposure to limited amounts of noise and paper dust.

Peak Technologies, Inc. is an Equal Opportunity Employer who fully and actively supports equal access for all people regardless of Race, Color, Religion, Gender, Age, National Origin, Veteran Status, Disability, Genetic Information or Testing, Family and Medical Leave, Sexual Orientation and Gender Identity or Expression.

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