Service Desk Coordinator
Los Angeles, CA, United States
Paul Mitchell The School - Sherman Oaks is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever.
Service Desk Coordinator Role
The Service Desk Coordinator is professional and has service experience and basic guest service communication skills. He or she must have basic computer software and telephone skills. The objective of a Service Desk Coordinator is to create an extraordinary experience for service guests, prospective Future Professionals, and all other school guests. He or she also acts as a guest service mentor to the Future Professionals. He or she follows all service desk systems to guide and support a smooth guest service flow in the clinic classroom.
What We Are Looking For
He or she must be self-motivated. This position requires experience in positive and effective communication, customer service resolution, teamwork.
Skills/Competencies Required:
Experience in guest service
Excellent organization, coaching, and communication skills
Skills in supervision, teamwork, documentation, and return on investment
Solid work history with verifiable references
Passion for the beauty industry
Honesty and professionalism
Previous cash management and balancing cash drawers
Experience in handling high volume phone calls preferred
Paul Mitchell The School - Sherman Oaks is an equal opportunity employer.
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