Bell Attendant/Ambassador

Baltimore, MD, United States

**Bell Attendant/Ambassador**

**The Ivy Hotel - Baltimore, MD**

**Welcome to one of the most challenging and rewarding positions within The Ivy Hotel. As an Ivy Hotel Bell Attendant/Ambassador you are professionally and personally responsible for the welfare and safety of all hotel guests, visitors, V.I.P.s, and Ivy Hotel staff members. Additionally, as Bell Attendant/Ambassador, it will be your responsibility to maintain the highest level of security as it applies to the physical property of The Ivy Hotel, guests, visitors, and staff members. All property, such as buildings, vehicles, interior furnishings, equipment, guest luggage, and so on, are to be closely monitored and securely kept in order to protect these valuable items from theft, vandalism, and damage.**

**Regarding the actual Ivy Hotel buildings and surrounding area; maintaining sound physical security of The Ivy Hotel buildings and campus grounds, coupled with unsurpassed alertness and attentiveness, is the key to achieving the highest level of safety and security for all persons and property in or around The Ivy Hotel campus grounds. It is the fundamental undertaking of all security personnel to exceed all expectations toward this important endeavor.**

**As the title suggests, the Bell Attendant/Ambassador is more than likely the first staff member a guest or visitor meets upon arrival to The Ivy Hotel, and the last staff member they encounter when they depart. As an Ambassador, it is the endeavor of Ivy Hotel management that the guests first and last impressions, be exceptional and memorable; so, the right candidate for the position of Bell Attendant/Ambassador will possess the following attributes: professional, neat and well groomed, courteous and respectful, friendly, discreet and confidential. Lastly the proper candidate for this position will have the ability to look someone in the eye while initiating a proper greeting and then maintain a comfortable and polite conversation while in the presence of a guest or visitor. The Bell Attendant/Ambassador will often be called upon to valet cars, carry luggage, or any other type of hospitality duty, in order to assist concierge with guest needs. However, the primary duties of the Bell Attendant/Ambassador will be to stand at the hotel and restaurant entrance, and to properly greet guests and visitors upon their arrival.**

**DUTIES & RESPONSIBILITIES INCLUDE:**

* **Stand outside Ivy Hotel and Magdalena Restaurant entrance/exit; provide security to Ivy Hotel guests, visitors, staff members, campus buildings, and guest/Ivy Hotel property**

* **Greet all guests, restaurant patrons, and visitors upon arrival**

* **Assist guests with luggage to their rooms promptly when checking in and upon checking out**

* **Assist guests by taking luggage to the curb to meet their transportation**

* **Provide guests with answers to general questions, and assistance when necessary**

* **Possess knowledge of the Mount Vernon community and Baltimore City to assist guests with information on special events (sporting, theater, movies, entertainment, and restaurants)**

* **Oversee and assist valet when they are busy, and cover in their absence**

* **Submit all lost and found articles accompanied by a Lost and Found report**

* **Escort Ivy Hotel staff members to their vehicles, located within the Ivy Hotel campus**

**PHYSICAL REQUIREMENTS:**

* **Ability to stand outside, 8+ hours, in all weather conditions**

* **Able to lift 50 lbs.**

* **Ability to kneel and/or bend at the waist**

**ADMINISTRATIVE REQUIREMENTS:**

* **Must possess a valid drivers license**

* **1+ year hotel experience**

* **Multi-lingual is a plus**

* **Willingness to work flexible hours, including weekends and holidays**

**Apply for Bell Attendant/Ambassador**

First name Last name Email address Phone number I would like to receive updates about my application via SMS Address (optional) City (optional) State/Province Zip/Postal Code Yes No Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your resume 10MB limit; .pdf, .doc, and .docx file types are accepted. Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. ATTACH FILE Please add your cover letter 10MB limit; .pdf, .doc, and .docx file types are accepted. Desired compensationEducation Highest level of education completed Military Experience Yes No **Equal Employment Opportunity Information** (Completion is voluntary)

The Ivy Hotel is proud to be an Equal Employment Opportunity and Affirmative Action employer. All employment decisions at The Ivy Hotel are based on business needs, job requirements and individual qualifications, without regard to an applicants race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, past or present military service, or any other characteristic protected by law. The purpose of this Self-Identification Form is to comply with federal government record-keeping and reporting requirements, and to ensure equal employment opportunity at The Ivy Hotel . The data you provide on this form will be kept confidential and used solely for analytical and reporting requirement purposes. When reported, data will not identify any specific individuals. Moreover, this information will be kept separate from your application.

Completion of this form is **optional and voluntary** and your refusal to provide it will not subject you to any adverse treatment.

**Veteran status**

The Ivy Hotel is subject to the Vietnam Era Veterans Readjustment Assistance Act of 1975, as amended by the Jobs for Veterans Act of 2002, 38 U.S.C. 4212 (VEVRAA), which requires Government contractors to take affirmative action to employ and advance in employment veterans in the following classifications.

A disabled veteran is one of the following: A veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs or a person who was discharged or released from active duty because of a service-connected disability.

A recently-separated veteran means any veteran during the three-year period beginning on the date of such veterans discharge or release from active duty in the U.S. military, ground, naval or air service.

An active duty wartime or campaign badge veteran means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An Armed forces service medal veteran means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Signature and Verification

I certify that answers given herein are true, accurate, and complete to the best of my knowledge. I authorize investigation into all statements I have made on this Form as may be necessary for reaching an employment decision. In the event I am employed, I understand that any false or misleading information I knowingly provided herein or in subsequent interviews may result in discharge and/or legal action. I understand that this Career History Form is not the sole basis from which a hiring decision has been made, and understand that this Form will be used in conjunction with a series of interviews and assessments to determine my suitability for the role to which I am applying.

Full Name Date: 1/16/2022

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