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Roadrunner Transportation Systems Inc
Decatur, GA, United States
The Customer Service Lead is responsible for developing positive customer relations and leading staff on processes and procedures. Critical Job Functions: Answer internal and external customer inquiries in a timely, courteous, and professional manner. Train and mentor new employees on processes and procedures. First point of contact for staff on es
Job Source: Roadrunner Transportation Systems IncBurlington Stores
Mableton, GA, United States
Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be respo
Job Source: Burlington StoresBurlington
Doraville, GA, United States
LOCATION 5766 Buford Highway NE Doraville GA US 30340 Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Mana
Job Source: BurlingtonBurlington Stores
morrow, GA, United States
Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be respo
Job Source: Burlington StoresBurlington Stores
Lithonia, GA, United States
Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be respo
Job Source: Burlington StoresBurlington Stores
Doraville, GA, United States
Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be respo
Job Source: Burlington StoresBurlington
Doraville, GA, United States
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager and Customer Service Supervisor, you’ll be responsible for
Job Source: BurlingtonBurlington
morrow, GA, United States
LOCATION 1516 South Lake Pkwy Morrow GA US 30260 Overview If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead ! Overview: As the Part Time Customer Service Lead, under the guidance of the Assistant Store Manager
Job Source: BurlingtonHapeville, GA, United States
GAT is seeking dynamic individuals to join its team of aviation professionals. GAT offers a wide range of employee benefits to include major medical, 401K Plan, Dental, and Vision coverage.
Classification: Variable Hour, Non-Exempt
Job Summary
Customer Service Lead is first and foremost responsible for ensuring a safe work environment for the entire crew while properly safeguarding the aircraft and the flights performance. By supporting Customer Service Agents professional development, this role ensures that CSA are knowledgeable about ground operations related GAT policies and procedures to ensure excellent customer service and on time flight performance. Leads work with Supervisors and other leaders on staffing, supporting regular and irregular operations, and may provide training to Customer Service Agents as necessary.
Job Duties
Customer Service agents must report to work on a regular and timely basis.
Ensures CSAs are in Personal Protective Equipment (PPE) and ready to perform duties
Provides input on operational improvements and efficiencies
Reports operational feedback for flight delays and performance to leadership
Addresses security related issues to leadership, is responsible for meetings
Able to perform under pressure and within fixed time constraints
Ensure CSAs are adhering to our uniform standards
Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person.
Must be able to announce both incoming and outbound flights.
Handle cash, credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures.
Accept and process checked baggage weighing up to 100 lbs. and placed on conveyor belts.
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information.
Able to stand and work in one location for up to four hours at a time.
Work independently without direct supervision.
Requirements
Must be at least 18 years of age and possess basic computer experience (6 months+) and type at least 35 words per minute.
Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail.
Ability to read, fluently speak, and understand the English language.
Must possess good communication skills and a friendly, outgoing personality in person and via telephone.
Must be free of disqualifying crimes and able to pass a pre-employment drug test.
Must have reliable transportation and able to work weekends, holidays, and days off.
Other Duties as assigned.
GAT Airline Ground Support, as an equal opportunity employer, makes hiring decisions based on business needs and the best-qualified candidates available and does not discriminate in its employment decisions on the basis of any protected category.GAT Airline Ground Support is a drug-free workplace and conducts a random drug test.Employment with GAT Airline Ground Support is contingent upon a clear driving record, 10-year criminal History records check, and drug screen as required. You must also have proof of high school or GED completion.
Apply Now
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AS - Customer Service Lead jobs in Hapeville, GA, United States
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