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Elkay
Downers Grove
Technical Customer Care Coordinator (Consumer) **_The Company_** Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where care
Job Source: ElkayThe LaSalle Group
Downers Grove, IL, United States
Are you ready to elevate your career in customer service to the next level? Our client is seeking a Technical Consumer Representative to become an integral part of their team. If you're passionate about providing exceptional support to end-user customers, diving deep into product knowledge and working collaboratively with cross-functional teams,
Job Source: The LaSalle GroupZurn Elkay
Chicago, IL, United States
Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Nam
Job Source: Zurn ElkayElkay
Chicago, IL, United States
Customer Care Coordinator page is loaded Customer Care Coordinator Apply locations Downers Grove, IL Chicago, IL time type Full time posted on Posted 30+ Days Ago job requisition id REQ-016799 Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values
Job Source: ElkayElkay
Downers Grove, IL, United States
Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. N
Job Source: ElkayZurn Elkay
Downers Grove, IL, United States
Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Nam
Job Source: Zurn ElkayZurn Elkay
Chicago, IL, United States
Customer Care CoordinatorThe Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow. Named
Job Source: Zurn ElkayPenn Foster
Downers Grove, IL, United States
Customer Care Coordinator The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We’re a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and g
Job Source: Penn FosterDowners Grove, IL, United States
Technical Customer Care Coordinator (Consumer) The Company Zurn Elkay Water Solutions Corporation is a thriving, values-driven company focused on doing the right things. We're a fast growing, publicly traded company (NYSE: ZWS), with an enduring reputation for integrity, giving back, and providing an engaging, inclusive environment where careers flourish and grow.
Named by Newsweek as One of America's Most Responsible Companies and an Energage USA Top Workplace, at Zurn Elkay Water Solutions Corporation, we never forget that our people are at the center of what makes us successful. They are the driving force behind our superior quality, product ingenuity, and exceptional customer experience. Our commitment to our people and their professional development is a recipe for success that has fueled our growth for over 100 years, as one of today's leading international suppliers of plumbing and water delivery solutions.
Headquartered in Milwaukee, WI, Zurn Elkay Water Solutions Corporation employs over 2800 employees worldwide, working from 24 locations across the U.S., China, Canada, Dubai, and Mexico, with sales offices available around the globe. We hope you'll visit our website and learn more about Zurn Elkay at zurnelkay.com.
If you're ready to join a company where what you do makes a difference and you have pride in the work you are doing, talk to us about joining the Zurn Elkay Water Solutions Corporation family!
Job Summary:
The Consumer Technical Coordinator is responsible for providing world-class service to any customer, primarily end-users/consumers, that develops issues with Zurn Elkay plumbing products focusing on sinks, faucets, and accessories. They are empowered to make in-the-moment decisions to address customer product concerns, warranty replacements and escalations to ensure a positive and memorable interaction with Elkay. The Consumer Technical Coordinator documents customer interactions and complaints in our CRM tool, Pulse. As the Voice of the Customer, they provide feedback to leadership, and partner with Engineering and Product Marketing, which can lead to improvements to products and services.
Responsibilities:
Answer inbound calls, emails, and web inquiries using the first-contact resolution process while maintaining department quality and production metrics
Process product warranty claims in accordance with service levels and within established parameters, making informed decisions based on product knowledge, issue research, and discussions with Product Engineers and Product Marketing as necessary
Document all customer interactions and conversations in the appropriate Pulse CRM fields and update pertinent information into Oracle order notes
Act as expert product consultant, articulating technical product specifications, features and benefits and making recommendations or offering alternatives based on both internal and external customer needs
Maintain an in-depth, expert-level knowledge of our sink, faucet and accessory products, both existing and new along with industry trends and products
Share knowledge, provide feedback and training to peers, including basic product training for new hires and product warranty support to Sales Reps
Demonstrate and uphold a sense of genuine care and urgency so customers feel well-supported, help model and instill these qualities in peers
Collaborate and build cross-functional relationships with internal and external customers
Serve as a steward of the organization's vision/mission and Zurn Elkay brand values
Qualifications:
High school degree or equivalent required
Associates degree or equivalent experience preferred
4+ years customer service experience required
2+ years Elkay Customer Care experience preferred
Bilingual preferred
Total Rewards and Benefits Competitive Salary
Medical, Dental, Vision, STD, LTD, AD&D, and Life Insurance
Matching 401(k) Contribution
Health Savings Account
Up to 3 Weeks Vacation
12 Paid Holidays
Annual Bonus Eligibility
Educational Reimbursement
Matching Gift Program
**THIRD PARTY AGENCY: Any unsolicited submissions received from recruitment agencies will be considered property of Zurn Elkay, and we will not be liable for any fees or obligations related to those submissions.**
E qual Opportunity Employer - Minority/Female/Disability/Veteran
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Technical Customer Care Coordinator (Consumer) jobs in Downers Grove, IL, United States
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