Account Director

Sterling, VA, United States

Overview: REI Systems’ mission is to deliver innovative technology solutions for Federal Clients. The foundation of our success is an unwavering determination to surpass our client’s expectations. We offer this same commitment to our employees by providing professional development, projects that are impactful and meaningful, and the flexibility to spend time with family and friends. We believe our employees are at their best when they are fulfilled in both their professional careers and their lives outside of work. Learn more at REIsystems.com.

Employees voted REI Systems a Washington Post Top Workplace in 2015, 2016, 2018, 2020, and 2021, 2022 and 2023!

REI is looking for an experienced Director to own client delivery, people management, growth, and operations for a federal civilian account. As an Account Manager, you will bring a deep understanding of the Account’s mission and be excited about helping clients achieve their objectives and produce mission impactful results. You will work closely with an Account Business Development Director (BDD) and an Account Architect to drive solutions to address unmet client needs, grow organically off the base of existing contracts, and develop and win new business within the Account. You will mentor emerging leaders within the Account and contribute to acquiring, retaining, nurturing, and developing talent to build and sustain a high-performing Account team. In this role, you will be a key contributor in shaping and executing REI’s strategy to meet our corporate goals. Responsibilities: Delivery Excellence

Ensure delivery excellence across a portfolio of existing programs and potential new customers within the Account

Responsible for client relationship management and overall customer satisfaction

Nurture existing partner relationships and build and maintain new ones as needed

Inculcate a mindset of “innovation as a habit” across the Account

Growing the Account

Drive organic growth through delivery excellence and by identifying and addressing unmet client needs

Prepare for, and win, re-competes of existing contracts

Collaborate with corporate growth and the Account BDD, to develop and qualify an addressable pipeline of new business opportunities

Lead and support captures and proposals to win new business and grow the Account

People Development

Collaborate with corporate recruiting to continuously recruit for new talent

Responsible for employee relationship management and overall employee satisfaction

Ensure employees understand their career path, and are coached and mentored to achieve their goals in alignment with corporate objectives

Build capacity and depth within the Account to mitigate dependency risk

Operational Rigor

Manage and oversee compliance of contractual requirements

Proactively identify and manage risks and issues

Monitor Account leading and lagging measures and take corrective action as required

Strategic Contributions

Leverage mission knowledge, current Account support, customer understanding, and identification of unmet needs to develop and lead execution of Account plan aligned with the strategic objectives of the company.

Meet Account contribution to corporate delivery, financial, employee satisfaction, and growth goals

Contribute to annual corporate strategic initiatives

Qualifications: Demonstrated ability to own, and be accountable for, all dimensions of the business i.e., delivery, growth, people and operations

Demonstrated ability to build enduring relationships in the client organization beyond the immediate client

Demonstrated ability to build, sustain and scale high performing teams

Demonstrated ability to collaborate with peers across the organization to help achieve corporate goals

Demonstrated track record of successfully delivering high visibility, challenging projects

Demonstrated track record of growing organically i.e., growth off the base of existing contracts

Demonstrated track record of pursuing and winning new business i.e., pipeline development, captures, bid and proposal

Excellent time management and ability to juggle multiple tasks under strict deadlines

Excellent verbal, written, and presentation skills

Understanding of the Federal marketplace with at least 5 years of experience in one or more departments such as GSA, DHS, Commerce, Treasury, DoD, or Emerging Health

Experience responding to government solicitations through RFP’s and RFI’s, including writing sections, leading volumes, and participating in color teams

A minimum of 10 years of experience in the IT field, with at least 6 years of managing multiple cross-disciplinary IT teams on large complex, programs

Must be a US Citizen and able to obtain government security clearance

Clearance: Eligible for Public Trust clearance.

Education & Certifications

Bachelor’s Degree in Business, Information Technology, Computer Science, or another technical related field.

PMP and Certifications in Agile Project Management or equivalent, e.g. PMI Agile Certified Practitioner, Certified Scrum Professional.

Location: Hybrid - Need to come 1 or 2 days a week to Sterling VA location

REI Systems is an Equal Opportunity Employer (Minority/Female/Disability/Vet)

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