Product Lead

San Francisco, CA, United States

Product Lead Fulfillment Infrastructure & Integrated Capital Stack About Pylon Pylon is the mortgage-as-a-service platform that enables enterprises to build and offer mortgage credit products on top of our APIs. We are on a mission to unlock access to America’s largest asset class.

We build and deliver the underlying pipes that enable high growth companies and forward-thinking institutions to offer mortgage products to their customers. We’re taking an ambitious full stack approach – we provide everything required to go from taking a loan from application in the customer’s product environment to delivering loans to the capital markets.

We’re backed by leading investors including Conversion Capital, Peter Thiel, QED, Fifth Wall, and the founders of Blend, Wealthfront, Ramp, and AngelList.

About The Role We’re seeking an entrepreneurial Product Lead of Fulfillment Infrastructure. You will own all platform fulfillment functionality and work with our partners to oversee day to day customer lending activity. We have 4 core product pillars (1) APIs & SDKs (2) Command Center (3) Fulfillment Infrastructure (4) Integrated Capital Stack. You will start by leading Fulfillment Infrastructure & Integrated Capital Stack for the first 6-12 months. You will become intimately familiar with the mortgage origination process (if you're not already).

We are not a traditional mortgage lender – we do not staff scores of underwriters or processors in-house. Most of our customers handle sales & borrower support. If you’re excited by the idea of building flexible systems with rigorous human-in-the-loop oversight that can scale to thousands of loans per month, this role is for you.

You are expected to: Be a visionary leader and builder with a clear perspective on how to build scalable, modular origination infrastructure from rate lock to loan delivery

Build a small, high leverage originations oversight team to manage day to day customer loan activity and extract embedded subject matter expertise

Own our internal operating systems and automate origination processes

Lead onboarding, integrations, and day to day operations with our capital partners

Evaluate and manage 3rd party operations fulfillment partners

Be a thought partner and build a strong feedback loop with engineering

Play an integral role in spec-ing, building, and launching support for new loan products

Be a strong partner to our GTM and Account Management teams – supporting the deal

process and ensuring our customers are successful

About You Have strong, principled opinions that you’re willing to defend. We have a culture of vigorous discussion and debate on decisions. We’ll push you to articulate your choices, and defend them where necessary.

Are known to ruthlessly prioritize and maintain organizational focus. Our full stack approach is ambitious – you are constantly driving those around you to do the highest ROI work. You’re willing to say no to the best ideas at the wrong time.

Comfortable operating in highly regulated markets whilst optimizing for performance. Building compliance into our platform and respecting regulation is a non-negotiable. We partner with regulators to drive innovation in the face of technological advances and improve outcomes for borrowers. We play fairly, squarely and by the rules. We play to win.

Obsess over the customer and uphold the highest standard. We build for our customers and their borrowers. We will always do what it takes to make them successful on the platform. They are the beating heart of our business.

Scalable software approach first, and operational workaround last. A guiding principle at Pylon is that anything in the backend mortgage process done by a human is a bug. Mortgage is complex, and we can't automate everything right away. You’ll need to surface issues, lead discussion around the best long term solution, document it, and if we need to temporarily create a manual workaround, make everyone aware.

Manage many partners effectively. You will need to oversee numerous 3rd party capital and fulfillment partners to ensure high quality, on time originations. You will need to build deep relationships and drive consistent results.

Have great ideas, and lots of them. You should see opportunities all around you to make the product and team around you better. We’ll provide the environment to act on those ideas.

Be willing to get in the weeds and own the function over time. We expect all leadership team members to execute, not just strategize and hire. You will build out your team over time.

Requirements Significant experience building 0-1 enterprise software in regulated industries

Ability and interest to dig into mortgage and build a deep understanding of the full value

chain (if you don’t have one already)

Experience conducting user research using a variety of methods

Ability to run SQL queries to analyze user data and identify trends and insights

Experience creating wireframes and workflow diagrams using Figma or similar tools

Strong design sense and ability to work closely with designers to build high-quality products

Ability to effectively manage strategic 3rd party integrations and partners

Experience in leading teams & managing people (can be small or large)

Experience working on mortgage software products and/or fintech infrastructure strongly preferred

We don’t expect you to be an expert in mortgage on day 1. However, it will be imperative over time to become one of the most credible and reliable subject matter experts on the team to be effective in this role.

Must live in or be willing to relocate to the Bay Area (CA) Salary range: $150k-$225k

Benefits Ownership - meaningful early stage equity in Pylon

Healthcare - top tier medical, vision & dental with support for dependents

401(k) - ability to save for your future

Flexible Time Off - be on when you’re on and off when you’re off

Hardware Allowance - $2,000 to fix up your workspace

Annual Off-sites - fully paid for team off-sites in beautiful corners of the world

Home Financing - specialassistance in purchasing your home (only available for full time employees)

In-Office Benefits (coming soon)

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