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IntePros Consulting
Golden, CO, United States
Help Desk Support I IntePros is looking for aHelp Desk Support I Premier Client located in Denver Colorado.This is a support role that Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support .. Responsibilities: D
Job Source: IntePros ConsultingCrescens
Golden, CO, United States
Title: Help Desk Support Location: Golden, CO (Hybrid) Duration: 6+ Months Type: Contract Note : Must me local. Must be able to work from home on Fridays. Must be able to interview in person. Must be able to take CJIS certification training/exam. Responsibilities : Provides support to end users on a variety of issues. Identifies, researches,
Job Source: CrescensFennemore Craig
Denver
Job Description Job Description HELP DESK SUPPORT FOR MORE THAN 138 YEARS, WE HAVE BEEN A POWERFUL, INNOVATIVE FULL-SERVICE LAW FIRM HELPING TO BUILD THE AMERICAN WEST. Fennemore isn’t your average law firm. With 17 offices in 5 states and industry-leading job satisfaction, you’ll join a dynamic team that is setting trends, breaking records
Job Source: Fennemore CraigInceed
Golden, CO, United States
Compensation: $20-25/hr (Depending on experience) Location: Golden, CO Service Desk Support Specialist (Call Center) Inceed has partnered with a stellar company to help find a skilled Service Desk Support Specialist to join their team! Responsibilities: Provide end-user support across various technical issues via telephone, email, and in-pe
Job Source: InceedCrescens
Golden, CO, United States
Job Title: IT Help Desk Location: Golden, Colorado Duration: 5+Months Type: Contract Note: **The working shift is a 9x80 schedule with remote work on Friday and every other Friday off. All other days are not eligible for remote work. **Candidate must be local for in-person interviews and reporting to work on scheduled days. Job Description: Full-t
Job Source: CrescensSyntricate Technologies
Golden, CO, United States
Requireements: vailability to work 4 days/week at the Client's site in Golden, CO (required); Experience working as Help Desk Support Specialist (1+ year); Experience with TCP/IP; Experience with Windows 9x/2000/XP/NT/Vista/7; Experience with Service Desk Ticket System; Experience with Adobe Acrobat; Experience with Active Directory; n associa
Job Source: Syntricate TechnologiesWitt/Kieffer
Denver, CO, United States
EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Description Help Desk Support Engineer Due to expansion we are cu
Job Source: Witt/KiefferFocused HR Solutions LLC
Denver, CO, United States
100% on-site in Denver,CO Work Address 201 E Colfax Ave Denver, Colorado 80203 Our direct client has an opening for a Help Desk Support III ID24-DSU-HP01 This position is up to 12 months with the option of extension, and the client is in Denver, CO If you are interested, please send us your rate and resume. 4.1. Provide email and phone suppor
Job Source: Focused HR Solutions LLCGolden, CO, United States
Title - Help Desk Support I
Client - Colorado Department of Transportation
Duration: - Apr 2023 - no end date (but say - it's a long term project with the possibility of extension or conversion to full-time)
Max Pay Rate - $30/hr. on W2 & $35/hr. on C2C
Address - 425C Corporate Circle Golden, Colorado - 80401 (Onsite from day1)
Schedule - Mon - Fri (8:00 AM - 4:00 PM) (However, sometime the client might ask to extend due to business needs)
Description:
• The purpose of this NOC position is to provide a proactive response and resolution to any problems or incidents discovered while monitoring the ITS fiber network, roadside devices and software applications or working with construction project teams.
• The NOC Technician will be an IT professional who provides technical assistance on computer systems and serves as the first contact for customers who need technical assistance over the phone or email. We are looking for a tech-savvy help desk technician to be responsible for providing technical assistance with computer systems, networking, hardware, and software. As a help desk technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software.
• Responsibilities for Help Desk Technician
• Manage Help Desk tickets in a timely manner
• Respond to customer issues via phone, email and computer chat and follow-up with customers to ensure issues are resolved
• Document customer interactions
• Resolve customer reported issues
• Escalate unresolved issues to the next Tier
• Install, make changes and repair computer hardware and software
• Monitor and respond quickly to incoming requests related to IT issues.
• Maintain computer systems and act as support if any system goes down.
• ssist with onboarding and offboarding of new or outgoing users.
• Install, configure, maintain and upgrade PC software.
• Tier 1 Networking and troubleshooting as well as support
Requirement:
• Experience working in a help desk environment
• Flexibility to work a variety of shifts with minimal notice
• Must have reliable transportation
• Must be able to pass a background check
• Proficiency with Windows, Linux, and IOS computers
• Excellent oral and written communication skills
• Detail oriented and highly organized to keep tickets in order
• bility to remain calm and professional in stressful situations
• Resourcefulness and quick-thinking nature to troubleshoot new and critical technical issues as they arise.
• Motivated to learn and troubleshoot new devices and systems in a fast moving IT environment
• Understanding and appreciation for information security within systems and user devices.
• bility to demonstrate initiative, independence and reliability to complete tasks with little or no supervision, if necessary
• Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus
Skill Matrix:-
Qualification
Description
Competency
Linux
Proficient (4-6 Years)
Windows 9x/2000/XP/NT/Vista/7
Proficient (4-6 Years)
Manage Engine Ticketing system
Familiarity with ticketing systems, preferably Manage Engine, is not a requirement - but is a plus
Proficient (4-6 Years)
Help Desk
Experience working in a help desk environment
Novice (1-3 Years)
IOS
Proficient (4-6 Years)
Communication skills both verbal and written
Advanced (7-9 Years)
Help Desk Support I jobs in Golden, CO, United States
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