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L2 Helpdesk/Service Desk Support Engineer

San Antonio, TX, United States

Job Title :- L2 Helpdesk/Service Desk Support Engineer

Rate : $23/hr W2 - MAX - NO ROOM FOR NEGOTIATIONS

Location: San Antonio, TX - 100% onsite

NOTE : WE NEED RESOURCE WHO HAS STRONG EXP ON HANDLING HIGH FLOW CALL ENVIRONMENT, TICKETS IN SERVICEDESK/CALL CENTER, HELPDESK SLA's

Job Description:-

• IT helpdesk (Service desk support, ITIL certification)

• ccept inbound calls; identify, document & troubleshoot technical issues; utilize and contribute to internal knowledgebase; effectively communicate transfer of reported issues to internal/external teams; on-call support on rotation basis (2 - 3 weeks per year: Monday 10pm - Thursday 6am; Friday 10pm - Monday 6am)

• 1+ years PC support experience, 6+ months call center support

• 1+ years of experience supporting PC operating systems including Windows 7 and Windows 10

1+ years of experience supporting mobile devices such as Android or Apple Tablets / Phones

6+ months of experience with MS Office applications (Word, Excel, PowerPoint, Outlook, etc.) - ability to create, edit, save, and send. Effective communication, efficient call handling

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L2 Helpdesk/Service Desk Support Engineer jobs in San Antonio, TX, United States

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