Assistant Operations Manager

Santa Clara, CA, United States

What's in it for you?

We are redefining parking management and having fun doing it! To support our company’s culture of investing in our people, we offer employees the following perks:

Salary - 70K-75K

Hiring immediately!

Growth Opportunities

Pay Activ– On-demand access to earned wages, get up to 50% of your earned wages immediately!

The following programs are available to help support you as a LAZ employee, free of charge.

Health Coaching & Resources One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not.

Employee Assistance Program (EAP) you and eligible members of your household have 24/7 access to confidential counseling.

Smoking Cessation Program

Additional Benefits:

401(k) with Employer Match

Medical, dental, vision – 3 plan options!

We are a PEOPLE FIRST company. We often say “parking is our industry but people are our passion.” Our mission is to “create opportunities for our employees and value for our clients”. If you’re looking to join a growing company led by passionate people committed to being the best – contact us today!

LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, “parking is our industry, but people are our passion”. Our mission is to “create opportunities for our employees and value for our clients.” When it comes to parking, we’re the experts!

The Spirit of the Position:

The Assistant Operations Manage r supports the Operation Manager with complete oversight of the financial, operational, safety and service-related success at their property.

Principal Job Duties:

Responsible for the financial, operational, safety and service-related success at their location.

Managing, planning, scheduling, training, and directing the activities of Shift Leads and frontline staff.

Ensure that increased revenue, controlled expenses, and customer satisfaction is maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients.

Additional duties as assigned.

Attend daily stand-up, and scheduled meetings by client either personally or managed through Supervisors and Shift Leads.

Ensure LAZ internal stand-up meetings (Pre-Shifts or “Huddles”) are held each shift either personally or managed through Supervisors / Shift Leads.

Assist with the management and development of the location team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline.

Identify high potential employees to support the organization’s continued growth, both within your region and outside.

Actively participate in the recruiting and onboarding process for prospective employees.

Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees.

All safety concerns are reported to the Operations Manager for review and suggestions on how to improve safety at your location.

Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and location internal service metrics.

Responsible for cultivating client relationships and business retention.

Implement and complete other projects, programs, and initiatives that may arise from assigned location(s).

Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients

Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client, guest follow-up, and compliant reporting.

Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol.

Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance.

Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling, and operational expenses.

Daily, weekly, monthly, and annual financial and operational reports as required.

Assist with the monitoring, review, and analysis of the market rate structures.

Education:

Bachelor's Degree or equivalent work experience desired.

Experience:

Prior experience in the hospitality industry (Parking, Restaurants, Hotels, etc.) is preferred.

At least 3+ years of supervisory or management experience is REQUIRED.

Valid driver’s license required.

Previous experience working in a fast-paced environment with high customer expectations.

Knowledge of Excel, Word, Power Point and General Microsoft Office Applications.

Skills:

Ability to seek improvement and create an environment of idea sharing and creative problem solving.

Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution.

Strong customer service skills and abilities.

Ability to be approachable and facilitate coaching conversations with employees and managers.

Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).

Ability to encourage open expression of ideas and opinions.

Excellent teambuilding and interpersonal skills.

Ability to work independently and multi-task.

Ability to communicate professionally and effectively with all levels of the organization.

Ability to interpret policies, procedures, and standard business practices.

Demonstrates a sense of urgency and timeliness.

Physical Demands:

Willingness to work in the elements – heat, wind, snow, rain, etc.

Ability to lift, push and pull at least 50 pounds.

Ability to stand, walk and run for extended periods of time.

Ability to bend, stoop, squat and lift frequently throughout a shift.

Ability to apply pressure to an object with the fingers and palm.

Ability to express or exchange information, instructions, ideas, etc. by means of the spoken word.

Ability to receive detailed information through oral communication and to make the discriminations in sound.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

LAZ Parking participates in E-Verify.

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