Program Consultant, Health Care

Memphis, TN, United States

Overview

As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives as we remain devoted to a future of health and hope for everyone, everywhere. At the American Heart Association, your contribution matters, and so does your career.

The American Heart Association has an excellent opportunity for a Rural Program Consultant, Health Care Quality!

This is a full time, benefits eligible, grant funded opportunity. Current funding will expire on 06/30/2025 with a strong possibilty of extension.

Please note: This position can be home office based in a virtual work role serving a specific region(s) geographically/remotely and possibly from a regional Association office if applicable.

The Association offers many resources to help you maintain work-life harmonization through your changing needs and life situations. To help you be successful, you will have access to Heart U, our award-winning corporate university, as well as additional training and support, locally.

#TheAHALife is our company culture, our way of life, reflecting our diversity, equity & inclusion, our focus on work-life harmonization and our Guiding Values. Discover why you will Be Seen. Be Heard. Be Valued at the American Heart Association by following us on LinkedIn, Instagram, Facebook, X (formerly Twitter), and at heart.jobs.

Responsibilities

This individual will be responsible for providing Rural Get With The Guidelines and certification program(s) advanced account services and building on established relationships with hospital, health system, and/or National Corporate customers and outpatient facilities. Responsible for rural hospital recruitment & management of the sales processes, customer retention strategies, and activities to insure excellence and attention to details, support and service effort. Also, responsible for daily operations and implementation of client supported project, program, or promotion, including quality improvement consultation on evidence-based guidelines of care, collaborative group facilitation, issue management, tracking, and reporting on achievement to defined goals. Demonstrate knowledge of Quality Improvement skills related to program and products and have the ability to acquire a validated understanding of Information Technology as it relates to the program/product after training. Able to apply knowledge to the field of account management responsibility.

Engage with clients at hospitals, healthcare systems, and/or outpatient settings, to implement and deliver program and product services, including active data collection, decision support tools, model practice sharing, peer to peer networking, collaborative facilitation, quality improvement consultation, application of education resources, and building a program site team/infrastructure for success

Provide outstanding account support to build and maintain a positive relationship in collaboration with region staff and leadership. Review program participation and opportunities for expansion into additional quality programs. Skilled in seeking out program/product champions at the customer site, establishing relationships with key partners and decision makers/influencers in C-suite or executive positions as well as crucial relationships with front line leaders, program Medical Directors, and data abstractors

Prioritize, plan, and deliver both accredited and non-accredited workshops

Collaborate with sales, contracting, and operations team on the development and implementation of comprehensive territory/state plans to achieve organizational goals, and reduce health disparities

Document activities in customer relationship management tools such as Microsoft Dynamics. Provide access and delivery of information through PMT, IRP and other Health IT systems. Record and report on account interactions and execution of the supported initiative including supervising progress and reporting

Collaborate with appropriate hospital teams to identify and resolve compliance issues and facilitate program engagement and optimization towards care excellence & recognition, product, service value and return on investment

Qualifications

Bachelor’s Degree or equivalent work experience

Two (2) – Five (5) years of validated experience

Experience in an acute care hospital or health care setting working directly on clinical quality or process improvement projects, or a national cardiac or stroke clinical quality improvement program that incorporates data capture within process improvement framework

Experience in rural health, public health or hospital/healthcare systems for Coronary Artery Disease (CAD) Acute Coronary Syndrome (ACS) Stroke, Heart Failure

Excellent in advanced PowerPoint, Word and Excel and delivering power Point presentations to both large and small groups

Strong interpersonal and relationship building skills

Excellent oral and written communication

Ability to travel up to 10% local and overnight stay as needed

Preferred Skills:

Certified Professional in Healthcare Quality (CPHQ) is preferred, or Certified Health Education Specialist, or a clinical degree in health services

Experience in collaborative learning groups.

Experience in healthcare quality improvement systems

Familiarity with Systems of Care work or understanding of EMS, Payers, CMS

The American Heart Association invests in its people. Here are the main components of our total rewards package. Visit Rewards & Benefits to see more details.

Compensation – Our goal is to ensure you have a competitive base salary. That’s why we regularly review the market value of jobs and make adjustments, as needed.

Performance and Recognition – You are rewarded for achieving success by merit increases and incentive programs, based on the type of position.

Benefits – We offer a wide array of benefits including medical, dental, vision, disability, and life insurance, along with a robust retirement program that includes an employer match and automatic contribution. As a mark of our commitment to employee well-being, we also offer an employee assistance program, employee wellness program and telemedicine, and medical consultation.

Professional Development – You can join one of our many Employee Resource Groups (ERG) or be a mentor/mentee in our professional mentoring program. HeartU is the Association’s national online university, with more than 100,000 resources designed to meet your needs and busy schedule.

Work-Life Harmonization – The Association offers Paid Time Off (PTO) at a minimum of 16 days per year for new employees. The number of days will increase based on seniority level. You will also have a total of 12 paid holidays off each year, which includes several days off at the end of the year.

Tuition Assistance - We support the career development of all employees. This program provides financial assistance to employees who wish to further their education and career in relation to their current duties and responsibilities, or for potential future positions in the organization.

The American Heart Association’s 2024 Goal: Every person deserves the opportunity for a full, healthy life. As champions for health equity, by 2024, the American Heart Association will advance cardiovascular health for all, including identifying and removing barriers to health care access and quality.

At American Heart Association | American Stroke Association, our mission is to be a relentless force for a world of longer, healthier lives, regardless of race, ethnicity, gender, gender identity, religion, age, language, sexual orientation, national origin and physical or cognitive abilities. We're committed to ensuring our workforce, workplace culture and mission have a shared impact across a diverse set of backgrounds.

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EOE/Protected Veterans/Persons with Disabilities

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Posted Date 2 days ago (4/19/2024 4:26 PM)

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