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choicehotels
San Diego, CA, United States
Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-servic
Job Source: choicehotelsHuman Longevity Inc.
San Diego, CA, United States
About Human Longevity Inc. Human Longevity, Inc. (HLI), is a privately held human health information technology and health care company founded by pioneers in the fields of genomics and stem cell therapy to revolutionize human health and the practice of medicine. Using advances in genomic sequencing, the human microbiome, metabolomics, informatics
Job Source: Human Longevity Inc.Family Dental Care in Chula Vista
Chula Vista
Job Description Job Description General dentistry practice located in Chula Vista looking to hire front office receptionist energetic, multi-tasker, and professional. Full-time, Monday - Thursday, Friday half day. Bilingual (Spanish). Position available immediately. MUST HAVE DENTAL KNOWLEDGE. Duties: - Greet patients at reception desk and prepa
Job Source: Family Dental Care in Chula VistaHuman Longevity, Inc.
San Diego
Job Description Job Description Front Office Associate About Human Longevity Inc. Human Longevity, Inc. (HLI), is a privately held human health information technology and health care company founded by pioneers in the fields of genomics and stem cell therapy to revolutionize human health and the practice of medicine. Using advances in genomic se
Job Source: Human Longevity, Inc.Sheraton San Diego
San Diego, CA, United States
Why work for The Sheraton San Diego Hotel? If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Hotel and Marina is a fit for you! We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our m
Job Source: Sheraton San DiegoHuman Longevity, Inc.
San Diego, CA, United States
Front Office Associate About Human Longevity Inc. Human Longevity, Inc. (HLI), is a privately held human health information technology and health care company founded by pioneers in the fields of genomics and stem cell therapy to revolutionize human health and the practice of medicine. Using advances in genomic sequencing, the human microbiome, met
Job Source: Human Longevity, Inc.Hyatt
San Diego, CA, United States
Description: Are you looking for a job that offers not only a fulfilling work experience but also the chance to be part of an idyllic coastal community? Look no further than Alila Marea Beach Resort! Nestled seamlessly into the picturesque bluffs of Encinitas, our resort is an innovative expression of eco-design that embodies the quintessential S
Job Source: HyattRealManage
San Diego, CA, United States
Overview How would you like to work for a technology-based HOA management company that is growing rapidly, offers opportunities to advance your career, and has a company culture that truly supports its team members? We are a company that understands and appreciates your professionalism and hard work. We are a company that provides support with a Ma
Job Source: RealManageCoronado, CA, United States
Director of Front Office
Perched on its own 15-acre peninsula, Loews Coronado Bay Resort is a private oasis of tranquility near San Diego. This Coronado hotel offers views of the shimmering bay waters and the San Diego skyline. Welcome to Coronado's Secluded Water Escape.
We are seeking a Director of Front Office to direct and supervise the operational activities of the front office & guest services teams to the appropriate levels of service and quality as defined by Loews Hotels. The Director of Front Office willensurethe guest service team is exceeding expectations for telecom, front desk and concierge services as desired by the guest. Overall responsibilities include room type management, training, team relations, communication, cash handling, day to day supervision in partnership with the front office leadership.
Essential Functions and Responsibilities
Oversees daily agent activities at the FrontDesk and ensures all Team Members are adhering to the company standards.
Interacts with the guest and handles guest requests and issues
Provides a four diamond and more experience by focusing on exceeding guest expectations.
Supports the Front Desk Agents by providing constant feedback and training.
Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers.
Responsible for controlling the inventory levels of supplies
Coordinates the quality, efficiency, and safe operations of the Front Office department.
Ensures safe and efficient flow of traffic of arriving and departing guests.
Reviews occupancy flow patterns as well as Guest Services logs and applicable computer reports to ensure proper department coverage and an outstanding level of service.
Uses Opera on a daily basis to ensure correct reservations, assist with VIP reservations, and balancing the house when needed
Oversees daily agent activities at the FrontDesk and ensures all Team Members are adhering to the company standards.
Interacts with the guest and handles all guest requests.
Supports the Front Desk Agents, Concierge, Bell, and Door teams by providing constant feedback and training.
Understands the needs and wants of the customers in our market, improves processes by listening to the team and customers.
Maintains open lines communication with other departments
Interacts frequently with guests to ensure satisfaction with services and to resolve issues
Attends all required meetings
Oversees supervision of Team Members and work assignments to maximize performance and ensure all Team Members perform in a friendly professional manner at all times
Conducts regularly scheduled meetings and training as required for department
Ensures that all requests are handled promptly, accurately, and with utmost courtesy by Team Members
Ensures daily payroll report/records are accurate and managed, maintaining labor costs within forecasted budgetary guidelines
Ensures that all daily and group reports are distributed to appropriate parties to include VIP arrivals, No show reports, and hotel guides
Qualifications
Minimum two to three years front office management experience
Knowledge of hotel operations
Excellent and demonstrated communication skills: written and verbal
Outstanding and proven guest service skills
Organizational skills and ability to strategically plan
Ability to work weekends, evenings, holidays as necessary, required
Experience with hotel property management systems. Opera preferred.
A Bachelors degree in hospitality management and/or business is preferred but not required
Preferred experience in a group-oriented hotel
Prior experience in a large hotel or resort property, preferably 400 rooms+ strongly encouraged
Strong ability to lead and influence teams, particularly in a union environment
Salary range for this position, based on experience, is $76,000.00 to $95,000.00.
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Director of Front Office jobs in Coronado, CA, United States
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