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Community Outreach Specialist

Houston, TX, United States

Overview HarmonyCares is one of the nations largest home-based primary care practices. HarmonyCares is a family of companies all dedicated to providing high-quality, coordinated health care in the home. This includes HarmonyCares, HarmonyCares Medical Group, HarmonyCares Home Health and HarmonyCares Hospice.

Our Mission To bring personalized, quality-based healthcare to the home of patients who have difficult accessing care.

Our Shared Vision Every patient deserves access to quality healthcare.

Our Values The way we care is our legacy. Every interaction counts. Go the extra mile. Empower and support each other.

Why You Should Want to Work with Us

Health, Dental, Vision, Disability & Life Insurance, and much more

401K Retirement Plan (with company match)

Tuition, Professional License and Certification Reimbursement

Paid Time Off, Holidays and Volunteer Time

Paid Orientation and Training

Great Place to Work Certified

Established in 11 states

Largest home-based primary care practice in the US for over 28 years, making a huge impact in healthcare today!

Responsibilities The Community Outreach Specialist is responsible for reaching out to eligible patients with the goal of enrolling them into HarmonyCares services. This will include an in-depth explanation of services, addressing a variety of inquiries, gathering feedback, and scheduling new patient appointments. The Community Outreach Specialist will act as the local market B2B, B2C, and DTC leader, externally facing our community of referral partnerships. The COS team will be responsible for engaging and building relationships with community PCPs and Specialists who we share patients with. The COS is responsible for increasing patient and family engagement through direct outreach via the phone, and in the community.

Essential Duties and Responsibilities

Identify innovative strategies to enroll patients into HarmonyCares

Develop relationships with Internal Medicine and Family Practices, Community Specialists, local hospitals, home health agencies, skilled nursing facilities, and clinics to drive engagement of eligible patients

Establish a cadence of meeting with community partners to discuss HarmonyCares services, already engaged patients/families and eligible patients

Address questions quickly while providing responses and meeting the needs of the patient and HarmonyCares internal team members

Develop working relationships with practice Managers, PCPs, and key provider stakeholders to build formal business relationships

Conduct telephonic outreach to eligible patients or families to enroll them in the HarmonyCares program

Coordinating and/or facilitating enrollment and onboarding of new patients by assisting with patient consents, appointment set-up, and visit reminder notes

Leverage reporting and dashboards to prioritize telephonic and field-based outreach to members

Meet or exceed established monthly engagement targets

Other duties as assigned

Qualifications Required Knowledge, Skills and Experience

High school diploma

2+ years of related experience in sales, direct marketing, or customer service in a medical/healthcare industry

Proficient in Microsoft Excel, Word, and PowerPoint

Access to reliable transportation

Non remote employees must maintain a valid driver's license and good driving record

Ability to walk patients and families through enrollment

Ability to communicate in an empathetic, compassionate, and professional demeanor at all times

Ability to problem solve with demonstrated capacity to embrace complex problems and arrive at effective solutions in a timely manner

Ability to analyze problems and resolve issues in a rapid, direct and complete manner

Preferred Knowledge, Skills and Experience

Associates degree

Provider engagement experience

Prior Healthcare sales experience

Experience with CRM platform

Working knowledge of healthcare industry

Proficient in PowerPoint and Excel

Dynamic personality and a knack for developing good interpersonal relationships

Comfort with scientific terminology

Ability to seamlessly move through various medical environments, such as hospitals, doctors' offices and pharmacies

Familiarity with several types of providers (i.e., Physicians, Physician Assistants, Nurse Practitioners)

Pay Transparency

Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related considerations.

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