Group Sales Manager
Dallas, TX, United States
Company Overview
Harwood Hospitality Group, Dallas' premier Hospitality owner-operator, introduces its most complete expression of a multi-generational vision in Harwood District's first hotel, Htel Swexan.
The Hotel Swexan is a new destination, with an uncompromising mission that values experience above all. It is a place like no other that draws inspirations from the world's greatest cities - New York, London, Paris - together in one location to create something completely new. Local expertise with an international influence. Classic and contemporary, the hotel is a twist on conventions.
Part collection, part creativity, and always elegant. Guests stay to get lost - in culture and conversation. The Hotel is a world of its own, a meeting place, a hideaway, a stomping ground. For celebration or solitude.
Designed with all generations in mind, Harwood District's Htel Swexan plays host to an eclectic mix of personalities. It is a timeless setting where locals mix with out-of-towners and old souls encounter the young-at-heart.
Intimate, immersive, and transportive. Htel Swexan has a surprise around every corner. Forget, for a second, where you came from, and leave with a memory that keeps you coming back.
Essential Functions:
Responds to Group Requests for Meeting and Event Space RFPs within the Same Day
Properly Follow-Up on all Leads and Maximize Revenue Potential
Ensures Sales and Catering System is Updated with All Leads Logged, Traced and Completed, i.e., status updated to T, D, TD or C
Is the Point Contact with CVENT, Helms Briscoe and other 3rd Parties; Maintains Offers, Marketing Opportunities, etc.
Attends Group Related Trade Shows, Sales Calls, and Organizes Sales Trips; Recommends Opportunities to DOSM to Increase Group Profile for Htel Swexan
Works Closely with Leading Hotels of the World Associates; Tracks Group Leads generated by Leading (and other sources)
Conducts Turnover for All Groups once Definite, turns to Assigned Catering and Conference Service Manager
Ensure that All Outgoing Correspondence is Accurate, Professional, On-Brand and within Htel Swexan Standards
Maintain a Friendly, Caring and Helpful Attitude with Clients, Internal Team, and Ownership Members
Participate in Scheduled Meetings as Requested, i.e., Daily Business Review, Sales Meeting, etc.
Prospect on New Business for Hotel and Generate Revenue from these efforts
Maintain Business Relationships with Accounts by Proper Management, Client Recognition, Prospecting and Development of Contacts
Meets/Exceeds Monthly Revenue Goals
Meets/Exceeds Monthly "soft-need dates" Goals of Prospecting, Site Inspections, Entertainment, etc.
Completes Weekly and Monthly Reports as Required.
Adhere to Standard Grooming Policy
Keep a Positive Attitude During Stressful Situations and on a Day-To-Day Basis
Assist in Establishing and Completing Assigned Monthly, Quarterly and Yearly Action Plans
Offer Solutions to Conflicts that Arise with Clients, Hotel Departments and Co-Workers
Communicate with DOSM on Any Problems or Challenges that are Prevalent, could hinder Meeting Planner Experience or Repeat Opportunity
Develop Own Style of Organization and Management System to Be Effective
Have a Thorough Knowledge of Hotel Competitive Set and How to Effectively Sell Against Them. Take Direction from Superior and Like Departmental Heads
Prepare Correspondences to Customers, Internal Booking Reports and ensure File Maintenance of the Same
Prepare Information for, Meet With and Entertain Clients as Deemed Appropriate by Potential Business from that Account
Advance Knowledge of Market Trends, Competitive and Key Customers of the Hotel
Comply with Attendance Rules and be Available to Work on a Regular Basis
Preform Any Other Job-Related Duties as Assigned, respecting that Htel Swexan is New Build, Non-Branded Hotel Entering the Dallas Market
Communicate both Verbally and in Writing to Provide Clear Direction to All Departments in the Hotel to Ensure High Quality of Service to Customers
As needed, Participate in Operations Meeting, Pre-Convention Meetings, Trainings, and other Sales-Related Meetings as Required
Attend Community Events and Industry Events to Support Htel Swexan's Visibility
Develop and Conduct Persuasive Verbal Sales Presentations to Prospective Clients
Knowledge, Skills, Abilities:
Sales and Catering System Software, i.e., Delphi or like
Hotel PMS, i.e., Opera or the like
Microsoft office; Word, PowerPoint, Excel
Able to Work in a Team Environment
Strong Verbal and Written Communications Skills
Attention To Detail
Able to Work in a Fast Paced, Stressful Environment.
Ability to Understand Rate 360, to make Conclusions/Recommendations for Group Rate and or Resistant
Ability to Analyze Data and Develop Action Plans
Ability to Build Data Spreadsheets Regarding Group Business/Trends
Able to Work Nights, Weekend and Holidays When Business Needs Dictate
Able to Work in a Fast Paced, Stressful Environment.
Hotel and Competitive Market Knowledge
Knowledge of Hotel and Dallas Competitive Market
Ability to Work Effectively Under Time Constraints and Deadlines
Required Qualifications:
Two (2-4) years in a Hotel Sales Position Role with Full Service and/or Luxury Brand Hotel
Experience in Travel Related Company a Plus
Prefer Experience at a Boutique Luxury Hotel
High School or Equivalent Educated Requited. Bachelor's Degree Preferred
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