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Veolia WTS
Denver, CO, United States
Job Description We are currently searching for a Technical Support Specialist, experienced with Civil 3D and MAP3D in a Microsoft environment, to provide support and solutions to our clients. This role is a vital part of the Solution Center team and involves talking to clients about their Autodesk software issues and researching problems, testing
Job Source: Veolia WTSFacilitates
Greenwood Village, CO, United States
Summary: This job family is the first line of support in answering questions in resolving technical problems for clients. It also provides assistance regarding the use of computer technology on various platforms and hardware, software, printing, installation, applications, E-mail and multiple operating systems. Positions provide service to custome
Job Source: FacilitatesImaginit Inc
Denver, CO, United States
Are you seeking an opportunity to work for an innovative company with their eyes on the future? A leader in its field? A company who strives to build longstanding relationships with its employees and clients? Then look no further than IMAGINiT and come grow with us. IMAGINiT Technologies, a division of Rand Worldwide, advances the way engineers and
Job Source: Imaginit IncAgeatia Global Solutions
Westminster, CO, United States
Descriptive Summary Envysion, a leading provider of video-based SaaS technology solutions for retailers, fast casual restaurants and wireless dealers, is seeking a Technical Customer Support Rep Tier 1. This position will assist customers by phone with troubleshooting and incident creation to resolve customer issues. This position will support and
Job Source: Ageatia Global SolutionsVero Networks
Denver, CO, United States
Vero was founded in Colorado in 2022 to build fiber networks for underserved schools. Since that time, we have grown to serve over 50 school districts throughout the US and have expanded our focus to serve the broader community including both residential and business customers. We now have multiple fiber networks supporting communities across Color
Job Source: Vero NetworksQuadient
Denver, CO, United States
Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years’ of experience and still going strong, we aim to be the driving force behind the world’s most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day
Job Source: QuadientACL Digital
Denver, CO, United States
Responsibilities (include but not limited to): Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues. Laptop troubleshooting, maintenance and administration. Apple MacBook support and troubleshooting. Apple iOS and Android device support; setup and confi
Job Source: ACL DigitalBlackCloak, Inc.
Denver, CO, United States
BlackCloak’s mission is to protect corporate executives and high-profile individuals in their personal lives, mitigating risks to their families, companies, reputation, and finances. We defend our clients’ digital lives from hackers, privacy leaks, and identity theft. If you are passionate about helping to protect others, then keep reading - this m
Job Source: BlackCloak, Inc.Denver, CO, United States
BioTrack, a Forian Inc. company, develops cutting-edge seed-to-sale tracking technology for the emerging cannabis industry. Our goal as a seed-to-sale software provider is to bring cannabis out of prohibition by proving that the industry can operate safely and with accountability.
We are looking for talented and high energy Technical Support Specialists to join our dedicated and growing team to provide exceptional customer service to our customers. You will be supporting end users during troubleshooting activities as well as interacting directly with operating systems, hardware, and software offerings.
**Responsibilities**
* Provide remote technical support to clients leveraging our technology throughout the seed-to-sale lifecycle (e.g. harvesting plants, converting inventory, wholesale transfers)
* Install, test and configure new workstations, peripheral equipment and software
* Utilize ticketing system (Salesforce) to monitor, escalate, and assist with customer issues
* Troubleshoot customer issues encountered while using the software and provide actionable tips to resolve problems
* Collaborate with team members and industry experts to resolve complex problems
* Document detailed notes on each account that is managed
* Apply customer service and dispute resolution skills, quickly developing client relationships
**Qualifications**
* Technical support experience
* Customer service experience
* Hardware experience (label printers, receipt printers, scales, and scanners), preferred
* SQL knowledge a plus
* Ability to multi-task and work well under pressure
* Associates Degree with two years equivalent related experience preferred
* Strong communication skills, both verbal and written. Proven phone and email abilities required.
* Interpersonal skills
* Postgres experience a plus
* Salesforce experience a plus
* Case Management experience a plus
* Ability to keep track of workload, tasks, and timelines
*Forian Inc. is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.*
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TECHNICAL SUPPORT SPECIALIST jobs in Denver, CO, United States
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