Senior IT Manager

Pico Rivera, CA, United States

Senior Informational Technology Manager Full-Time/At-Will Open/Competitive (Open Until Filled) The City of Pico Rivera's vision and values are to safeguard the public's trust through open and transparent business practices that consistently maintain our credibility of strong ethical stewardship of all resources. We strive to provide responsive and consistent customer service to the community and our employees; who we trust to always own the problem and solution of all our business challenges. We recognize that we must engage our workforce in productive and respectful dialogue as our success internally hinges on the dynamic and interdependent partnerships within; thus improving our chances of external success.

The goal is to positively impact our community by optimizing and engaging our workforce to improve the human experience and quality of life in the City of Pico Rivera. The City is committed to forging a model of 21st Century government to better serve the community and its employees. The Department The mission of the Administrative Services Department is to provide sound and prudent financial management, auditing, budgeting, treasury management, procurement, revenue oversight, and grants and capital project administration while adhering to best practices and ensuring adequate internal controls. The Department adheres to a management philosophy of "continuous improvement," designing and documenting business systems to automate the procedures of our processes while remaining flexible to adapt to the City’s changing organizational needs and providing excellent customer service to our internal and external stakeholders. The Position Under the Director's general direction, this position develops and implements the City's Information Technology (IT) strategy and evaluates and recommends emerging technologies that enhance operational efficiency and effectiveness.

City Hall is open Monday through Friday 7:00 AM - 5:30 PM. Employees work a 4/10 schedule from 7:00 a.m. to 5:30 p.m. This position may be required to respond to after-hours emergencies and work non-traditional hours, including nights, early mornings, weekends, and holidays based on City Council meetings and special events. The schedule may change based on the needs of the department.

The ideal candidate will have the ability to perform the following essential tasks and duties: Develop and implement the city's IT strategy, aligning technology initiatives with organizational goals and objectives.

Evaluate and recommend emerging technologies that enhance operational efficiency and effectiveness.

Stay updated on industry trends and advancements and assess their applicability to the city's technological infrastructure.

Oversee the design, implementation, and maintenance of the city's network, servers, databases, and software applications.

Ensure the availability, security, and integrity of technology systems, data, and backups.

Collaborate with other departments to assess technology needs and provide solutions that enhance productivity and user experience.

Manage a team of IT professionals responsible for providing technical support to city staff.

Develop and enforce IT policies, procedures, and standards.

Conduct training sessions to enhance end-user proficiency and knowledge of technology systems and applications.

Lead IT projects from inception to completion, including resource allocation, budgeting, and timeline management.

Collaborate with stakeholders to define project requirements and ensure successful implementation and delivery.

Evaluate, select, and manage technology vendors, ensuring the delivery of quality products and services.

Negotiate contracts, service level agreements (SLAs), and maintenance agreements.

Maintain strong vendor relationships to stay informed about product updates and support options.

Knowledge of: Current technologies and trends in areas such as networking, cybersecurity, cloud computing, and software applications.

Troubleshooting/Implementing/Configuring Network

Configuring/Troubleshooting Routers/Firewalls/Switches

Configuring/Troubleshooting Virtual Environment and Server Infrastructure

Cyber Security

Network Layer

MDR/EDR/XDR

Policies

Experience in developing and implementing IT strategies aligned with organizational goals.

Excellent leadership and team management skills.

Strong project management abilities, with a track record of successfully delivering IT projects on time and within budget.

Exceptional problem-solving and decision-making capabilities.

Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders.

Skills: Experience working in a public sector environment.

Familiarity with specific technologies relevant to the City of Pico Rivera, such as enterprise resource planning (ERP) software, mobile applications, and cybersecurity tools.

Ability to: Prioritize and plan time effectively in order to balance multiple tasks and projects with different completion dates.

Analyze and interpret technological developments in relation to current and future operational needs.

Develop bid specifications and evaluate bids from contractors.

Develop, plan, and implement short and long-range goals.

Maintain confidentiality.

Maintain effective relations with inside and outside customers.

Education and Experience: Bachelor's Degree in Computer Science, Information Technology, or a related field.

Master’s Degree is highly desirable.

Eight (8) years of progressive IT experience, including at least three (3) years in a managerial role.

Strong knowledge of current technologies and trends in areas such as networking, cybersecurity, cloud computing, and software applications.

Experience in developing and implementing IT strategies aligned with organizational goals.

Excellent leadership and team management skills.

Strong project management abilities, with a track record of successfully delivering IT projects on time and within budget.

Exceptional problem-solving and decision-making capabilities.

Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse stakeholders.

PHYSICAL, MENTAL AND E NVIRONMENTAL WORKING CONDITIONS: Physical Requirements: Ability to operate a variety of automated office machines, including a calculator, copier, personal computer and applicable software programs; coordinate eyes, hands, feet and limbs in performing slightly skilled movements, such as data entry; exert light physical effort in sedentary to light work, typically involving lifting, carrying, pushing and pulling, sitting, and/or walking; maneuver and steer equipment and machinery requiring simple, but continuous adjustments, such as the operation of an automobile.

Supervisorial Responsibilities:

Ability to assign, review, plan, and coordinate the work of other employees; provide instruction and guidance to staff; approve the transfer, promotion, salary increase, discipline or discharge of staff; assess the work of employees and write performance appraisals; promote staff development and motivation; oversee a program for orientation and training of all department employees; analyze problems that arise in the areas under supervision and recommend solutions. Establish and maintain effective and positive working relationships with those contacted in the course of work.

Mathematical Ability:

Ability to interpret descriptive economic, financial and statistical reports.

Judgment and Situational Reasoning Ability:

Ability to develop, implement and maintain sound accounting and financial reporting systems and procedures; ability to assess and evaluate data processing needs and evaluate computer hardware and software; ability to exercise independent judgment, decisiveness and creativity required in situations involving the direction, control and planning of an entire program or multiple programs; ability to develop new policies and modify existing policies, strategies and/or methods to meet unusual conditions within the context of existing management principles; ability to analyze and categorize data and information in order to define consequences and to consider and select alternatives; ability to decide the time, place and sequence of operations within a system or organizational framework, as well as the ability to oversee their execution.

Language Ability and Interpersonal Communication:

Ability to utilize a variety of advisory data and information, such as financial statements, technical operating manuals, procedures, guidelines, ordinances, and accounting methods; advise and provide interpretation to others on how to apply policies, procedures and standards to specific situations; communicate effectively with coworkers, vendors, elected and appointed officials, and the general public, both verbally and in writing; effectively make public presentations; management and direct a group of workers, including the ability to provide counseling and mediation; ability to persuade, convince and train others. Must possess a valid California Class C Driver's License throughout the course of employment.  City employees are registered with the Department of Motor Vehicles, Employee Pull Notice Program.

Proof of car insurance (to be eligible for mileage reimbursement).

Certifications in enterprise applications development, GIS technologies, cybersecurity, database management, Microsoft Power Platform, or programming languages are highly desired.

Coursework or certification in management principles.

Veteran's credit will amount to 10 points to be added to the interview score.  Proof of honorable discharge must be submitted with the application materials in order to be eligible for veteran's credit.  Veterans who wish to utilize this credit must have served on a full-time basis (not reserve or auxiliary) in the armed forces for a minimum of six months (180 days).

TESTING: Oral Interview - 100% Oral Interview Examination : Willevaluate the candidates' experience, training, education, and abilities in relation to those factors which are essential for successful performance on the job.   Candidates must achieve a passing score in every component of the selection process in order to be placed on the eligible list.

FINAL FILING DATE:   This recruitment will remain open until filled. Applicants are encouraged to apply early. This recruitment may close at any time.

SELECTION PROCESS: All application materials must be submitted online prior to the final filing date.  Based on a review of application materials, the best qualified applicants will be invited to participate in the testing process to further evaluate their job-related experience, education, knowledge, skills and abilities.  Resumes will be accepted in addition to, but not in lieu of, the required application materials (such as a copy of high school diploma, G.E.D. equivalent, Bachelor's Degree and/or typing certificate, if applicable).  This is a competitive process; therefore, be thorough in your responses.  All statements made on the application are subject to verification.  False statements will be cause for disqualification, removal from the Eligibility List, or discharge from employment. For more information regarding this recruitment, please email Human Resources, at [email protected] .

Physical/Background Check Upon conditional offer the selected candidate will be subject to background and reference checks and will be required to satisfactorily complete a post offer physical examination including a drug screen at the City's expense.

At-will Classification Members in this job classification are considered at-will employees and serve at the pleasure of the appointing authority. The provisions of this bulletin do not constitute an expressed or implied contract. Any provision contained in this bulletin may be modified or revoked without notice.   Emergency Disaster Worker City employees are registered as Emergency Disaster Workers and must take an oath.  In the event of a declared emergency, City employees shall initially remain at work, or if recalled, shall report to work after completing critical personal and family emergency responsibilities.

Equal Opportunity Employer The City of Pico Rivera is an Equal Opportunity Employer and prohibits unlawful discrimination on the basis of race, religious creed, color, national origin, ancestry, disability (mental and physical), legally protected medical condition (genetic characteristics), marital status, sex, gender, gender identity, gender expression, age, military or veteran status, sexual orientation, genetic information or any other bases protected by federal law (including but not limited to Title VI and Title VII of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973 and the American with Disabilities Act of 1990) state or local law. The City of Pico Rivera does not discriminate or any other basis protected by law, in its employment policies or practices.

Americans with Disabilities Act (ADA) Compliance The City of Pico Rivera provides reasonable accommodations for qualified individuals under ADA, considering each situation on an individual basis. Individuals with qualified disabilities who need reasonable accommodation during the selection process must specify the accommodation needed, in writing, for the application and/or interview phase. If you have questions, please contact the Human Resources Department staff: [email protected] . City of Pico Rivera Human Resources, 6615 Passons Blvd., Pico Rivera  CA 90660

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