Guest Service Ambassador - Spectrum /Bears Den
Kissimmee, FL, United States
We are looking for a Guest Service Ambassador to join our team! Are you ready for an amazing, thrilling, fast paced career in hospitality? Are you looking to enhance your talents and grow in the industry? We have open opportunities to provide you with an amazing future as a part of our team.
Our well-appointed, curated residences are designed with luxury, privacy and security in mind. Our spacious homes can host comfortably with as many guests as guests would like. Our world-class amenities bring services such as spa treatments and personal chefs to guests residence, and our recreation offerings include a water park with a lazy river, a resort pool and tennis courts.
Position Summary: The Guest Service Ambassador is involved in all aspects of day-to-day operations of home rental inventory, for Spectrum and Bears Den, located in Reunion Florida. This includes but is not limited supporting the new home rent ready process, maintenance, housekeeping, security, landscaping, IT, etc. for all rental homes. The Guest Services Ambassador will also oversee all guest relations, Assist with guest check in/out procedures (Complete a thorough GSA Pre-Arrival Inspection Detailed Checklist), guest requests and overall guest coordination. Administration of utilities setup for new rental homes. Guest reservation coordination with community gate house and resort club front desk.
Education & Experience:
High School diploma or equivalent and/or experience in a hotel, property management, and or customer service based profession preferred
Excellent customer service skills in person and via the phone is required
Must have guest experience in residential, vacation rental properties
Proficient in Microsoft Excel, Outlook and other computer related skills related to job tasks
Physical requirements:
Flexible and long hours sometimes required including working weekends, holidays, and hours exceeding 40+
Ability to stand and work outdoors in both the heat and cold is required
Must be able to lift to 100lbs
Ability to walk long distance is required
General Requirements
Maintain a warm and friendly demeanor at all times
Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner
Must be effective at listening to, understanding, and clarifying concerns raised by employees, homeowners and guests
Must be able to multitask and prioritize departmental functions to meet deadlines
Maintain regular attendance in compliance with Rentyl Resorts Standards, as required by scheduling, which will vary according to the needs of the company
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag. Adhere to specific grooming standards, such as no visible tattoos.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
Must be able to maintain confidentiality of information
Must be able to show initiative, including anticipating guest or operational needs
Be able to lift up to 75 lbs.
Fundamental Requirements
Must be able to utilize the latest check in/out and reservation technologies
Must have the ability to multi task and effectively manage your time
Must be able to effectively form relationships with homeowners to fully encompass their needs, concerns, questions, etc. regarding the our rental program
Must have a friendly demeanor to encounter guests
Must have the ability to effectively communicate
Must do Housekeeping/Maintenance Quality Control and or Inspections of homes.
Our Benefits:
Health, Dental, Vision, Life Insurance
Discounted Hotel rooms
Discount in F&B outlets
Development opportunities
And many more!
Great Perks and Benefits - Work with a "Win from within company"
NDM Hospitality is an equal opportunity employer .