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States Logistics
Phoenix, AZ, United States
Customer Service Representative - Customer Service We're growing and we're looking for a detail-orientated representatives to provide awesome customer service to our customers! Shift: Monday through Friday / 8:00am - 4:30pm Compensation: $20/hour or dependent on relevant 3PL CSR experience Some overtime will be required based on volume. Here Ar
Job Source: States LogisticsTech Providers Inc
Tolleson, AZ, United States
Role : Customer Service Location: Tolleson, AZ (Onsite) Duration: 12+ Months Contract (Good Potential of extension) Job Description: The CSR will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document and monitor any and all exceptions to the standard processes to create
Job Source: Tech Providers IncAuto Fit Inc
Phoenix, AZ, United States
JOB TITLE: Sales Representative/Counter sales EMPLOYER: AutoFit Inc. DEPARTMENT: Sales REPORTS TO: Sales Manager DUTIES AND RESPONSIBILITIES: Providing a superior customer service experience to all walk-in contact and phone contact customers Generates and develops new business to meet specified production goals. Maintains and nurtures existi
Job Source: Auto Fit IncCobbleStone OPCO
Phoenix
Job Description Job Description Customer Service Representative Who are we? Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more. With 41 Arizona and 35 Colorado locations, Cobblestone has been providing top-t
Job Source: CobbleStone OPCOCobbleStone OPCO
Scottsdale
Job Description Job Description Customer Service Representative Who are we? Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more. With 41 Arizona and 35 Colorado locations, Cobblestone has been providing top-t
Job Source: CobbleStone OPCOValley Tree Care LLC
Phoenix
Job Description Job Description About you: You enjoy a positive and energetic work environment You are looking for a smaller company/family vibe, that is growing fast You are looking for a company that can provide long term opportunity for you and your professional growth About us: A family owned and operated tree care company, dedicated to pro
Job Source: Valley Tree Care LLCMuscular Moving Men & Storage
Phoenix
Job Description Job Description At Muscular Moving Men, we're not just a moving, packing, and storage company; we're a rapidly expanding, family-oriented team in search of exceptional individuals to enhance our workforce. Join our elite team of Operations Associates, where you play a pivotal role in assisting in operations to ensure our mover at
Job Source: Muscular Moving Men & StorageTEKsystems
Phoenix, AZ, United States
TEKsystems in partnership with One Medical Opportunity Details: Duties: Duties including but not limited to insurance help, appointment scheduling, billing inquiries, refill authorization, and appointment management. Collaborate with providers and other operations team members to complete urgent tasks Use impeccable C-I-CARE (a framework conta
Job Source: TEKsystemsPhoenix, AZ, United States
Job Description
Role : Customer Service Manager - 1184
Location : Phoenix, AZ (hybrid)
Estimated Duration : 6+ months
Position Description
Carries out supervisory responsibilities in accordance with the Client, agency policies, applicable standard work, and applicable laws. Responsibilities include: Actively participating in the interviewing and hiring processes and ensuring successful functional onboarding of new employees. Planning, assigning, coordinating and overseeing daily work of direct reports in alignment with strategic, operational, and tactical priorities of the organization. Conducts regular one-on-one meetings providing constructive, balanced, regular performance feedback, coaching and mentoring. Setting reasonable stretch performance goals and conducting mid-year and annual performance appraisals. Recognizing and rewarding performance excellence, culture championship, and continuous improvement efforts. Communicating and enforcing agency policies and programs. Applying corrective action, addressing complaints and resolving problems in a timely fashion, involving and collaborating with leadership and Human Resources as appropriate.
Skills Required Strong verbal, written, and listening communication skills. Excellent customers services acumen and skills. Excellent interpersonal skills and demeanor. Effective organization and time management skills with the ability to manage multiple projects simultaneously and work in high-pressure situations. Effective project management skills with the ability to lead, direct the work of teams without formal supervisory authority. Proficient in the use of a PC in a Windows environment; in the use of the Internet; in the use of MS Office Applications such as Outlook, Word and Excel, PowerPoint; and in the use of Google Workspace applications such as Gmail, Sheets, Docs, and Drive. Proficient in the use of various Agency databases and applications such as the Customer Service Center (Ticketing System), Genesys (call routing/call flow, call recording & agent logged time).
Skills Preferred Upskill Opportunities: Learn agency and division policies and procedures. Master division, and team goals and objectives. Learn License Registration and Collections processes for all tax types. Knowledge of theories and practices of good customer service and phone etiquette. Understanding of basic accounting principles and mathematical functions. Understanding of key production leading and lagging indicators in customer experience solutioning;
Experience Required Minimum of five years related experience in customer service, legal, financial, tax, banking, or similar field of work.
Experience Preferred
Call Center Management Preferred.
Education Required
Any combination that meets the knowledge, skills and abilities KSA; typical ways KSAs are obtained may include but are not limited to: a relevant degree from an accredited college or university such as Bachelor's Degree (e.g., B.A.), training, coursework, and work experience relevant to the assignment.
Education Preferred
A Bachelor's degree in business or related Experience with Continuous Improvement, Six Sigma and/or LEAN
Customer Service jobs in Phoenix, AZ, United States
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