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Service Advisor

Pleasanton, CA, United States

Job Title, Keywords, Military Job Title or Code

Service Advisor | Crash Champions Careers At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600 state-of-the-art repair centers in 36 states across the U.S. Crash Champions was founded in 1999 as a single Chicago repair center by industry veteran and 2022 MSO Executive of the Year, Matt Ebert. For more information, and to locate a local repair center, visit www.crashchampions.com.

Responsibilities

$90,000 - 160,000 / year depending on experience

• Educate customers on the process of vehicle repairs, insurance procedures, customer rights, repair techniques, safety, and value.

• Completes initial estimates, write complete estimates after full disassembly and damage evaluation, and lock final estimates

• Manage each repair throughout the process and ensure Crash Champions’ quality standards by performing in-process QC.

• Keep every customer fully informed and updated on the status of their vehicle and provide the best possible experience for our customers.

• Able to pull and review all data procedures for/with Body Technicians and complete post-scanning for each vehicle in the repair process

• Pre-close the final repair order, Handle disbursement paperwork, address exceptions in the file and ensure carrier specific requirements are complete

Qualifications

• Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment

• Knowledge of dealing with Insurance partners preferred

• Ability to deal with fast paced environments

• Knowledge of multiple estimating systems, CCC one preferred, Mitchell & Audatex

The Difference is Trust. That sentiment has served as the cornerstone of the Crash Champions’ DNA since its inception by founder and present-day CEO, Matt Ebert as a single Chicago-area repair center in 1999.

Today, Crash Champions, driven by a fiercely independent and customer-first focus, serves customers at more than 600 locations in 36 states across the U.S. Crash Champions remains the only founder-led national collision repair network, and is continually recognized for operational excellence, customer satisfaction, and a teammate-oriented culture.

Our Programs and Benefits Learn more about our program offerings and our comprehensive benefits so you and your family can be at your healthiest and best.

Crash Champions is an equal-opportunity employer, providing opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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