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TEKsystems
Austin, TX, United States
Description: Locations: 2 Positions will sit at the Austin, TX site location TEKsystems Candidates placed on this team: For reference you can mirror the below candidates that are currents and those that have gone direct as FTEs that we have placed on this team in the past to see the level of experience that we are looking for: Armando Castro, Kat
Job Source: TEKsystemsLanceSoft
Austin, TX, United States
Level Description 8 or more years of experience, relies on experience and judgment to plan and accomplish goals, independently performs a variety of complicated tasks, a wide degree of creativity and latitude is expected. Job Description Evaluate failures, bugs, systemic problems, and hardware and report on necessary steps. Consider site-specific
Job Source: LanceSoftSHI GmbH
Austin, TX, United States
Job Summary The ASG Service Desk Analyst will serve as an ambassador and subject matter expert supporting all Service Desk activities including incident reporting, level L1/L2 technical support, troubleshooting, and problem resolution. They will be committed to developing and improving overall service desk functions. The Product & MSP Service Desk
Job Source: SHI GmbHSHI International
Austin, TX, United States
Job Summary: The ASG Service Desk Analyst will serve as an ambassador and subject matter expert supporting all Service Desk activities including incident reporting, level L1/L2 technical support, troubleshooting, and problem resolution. They will be committed to developing and improving overall service desk functions. The Product & MSP Service Des
Job Source: SHI InternationalCayuse Holdings
Austin
**Overview** **About Cayuse Commercial Services:** Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful out
Job Source: Cayuse HoldingsTEKsystems
Austin
Description: Locations: 2 Positions will sit at the Austin, TX site location Looking for at least 2-3 years of Helpdesk experience in an enterprise environment. Candidate need to have experience with providing support for Windows 10/11, Office 365, working with a ticketing systems, and understanding of navigating issues through a Knowledgebase. All
Job Source: TEKsystemsGenius Road, LLC
Austin, TX, United States
Helpdesk Support Analyst Contract Length: 12-18 months Location: Austin, TX (Remote - must be local to the Austin area) Our client is looking for a dynamic, energetic Helpdesk Support Analyst who welcomes all tasks with a smile and a positive attitude! The ideal consultant will enjoy the challenge of working on multiple projects with limited superv
Job Source: Genius Road, LLCIron Mountain
Austin, TX, United States
look at our history here . Iron Mountain cs. Please see our Values and Code of Ethics for a look at our Job Information Iron Mountain Senior Analyst, Price Desk in Austin , Texas At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need sm
Job Source: Iron MountainAustin, TX, United States
We are looking for growth-minded IT professionals to support our internal employees and our external partners. The ideal candidate possesses an enthusiastic personality capable of thriving in a fast-paced dynamic environment, focused on providing excellent customer service, has experience troubleshooting technical issues, and wants to start their next career in an advanced technology company.
What you'll do:
The Service Desk Analyst applies customer service methodologies and technical knowledge to assist clients with computer and system issues
Listens and seeks to fully understand client requests to exceed expectations of service
Ensures response times are quick and effective to appropriately resolve requests
Tracks and documents all reported issues and requests in a ticketing system
Makes changes or additions to the knowledge base as needed
Communicates status updates to appropriate stakeholders
Follows up with clients when the issue has been resolved and documents the steps taken in the ticketing system
Completes projects and tasks as assigned by management
Identifies and recommends solutions to improve IT functions or processes
Support local airport operations on the ground as needed or required by the business. This may include hands-on troubleshooting in some situations in partnership with other technology teams
Who you are: Federal Personnel Security (PerSec) screening and clearance attainment is a requirement for the position (Details here). PerSec submission will be coordinated by CLEAR
2+ years of applicable experience, including in-person and remote experience in a customer service-focused technical environment
Demonstrated success in providing exceptional service to internal and external customers
Strong communicator with exceptional ability to interact with technical and non-technical end-users
Ability to execute flawlessly in a rapid-paced environment with multiple priorities
Technical knowledge of network infrastructure setup, maintenance, and troubleshootingCisco/Meraki preferred
Demonstrates strong problem-solving capabilities
Highly detail-oriented
Works well under pressure
Self-starter with an "owners mentality"
Ability to work any time, weekends/holidays/on-call - We are a 24/7/365 operation
Mac and Windows system knowledge
How You'll be Rewarded:
At CLEAR we help YOU move forward - because when you're at your best, we're at our best. You'll work with talented team members who are motivated by our mission of making experiences safer and easier. Our hybrid work environment provides flexibility. In our offices, you'll enjoy benefits like meals and snacks. We invest in your well-being and learning & development with our stipend and reimbursement programs.
We offer holistic total rewards, including comprehensive healthcare plans, family building benefits (fertility and adoption/surrogacy support), flexible time off, free OneMedical memberships for you and your dependents, and a 401(k) retirement plan with employer match.
About CLEAR
Have you ever had that green-light feeling? When you hit every green light and the day just feels like magic. CLEAR's mission is to create frictionless experiences where every day has that feeling. With more than 19+ million passionate members and hundreds of partners around the world, CLEAR's identity platform is transforming the way people live, work, and travel. Whether it's at the airport, stadium, or right on your phone, CLEAR connects you to the things that make you, you - unlocking easier, more secure, and more seamless experiences - making them all feel like magic.
CLEAR provides reasonable accommodation to qualified individuals with disabilities or protected needs. Please let us know if you require a reasonable accommodation to apply for a job or perform your job. Examples of reasonable accommodation include, but are not limited to, time off, extra breaks, making a change to the application process or work procedures, policy exceptions, providing documents in an alternative format, live captioning or using a sign language interpreter, or using specialized equipment.
#LI-Hybrid #LI-Onsite
Service Desk Analyst jobs in Austin, TX, United States
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