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Customer Care

Houston, TX, United States

High Fashion Home's Customer Care team handles orders, inquiries, and support tickets from all the United States. Our team members provide unmatched support via phone, email, and live chat. We want someone who has exhibited outstanding communication skills and experience with delivering a great customer experience. The position will be a fast paced and highly collaborative environment. We want people who will bring tremendous passion and enthusiasm to our team. This is a full-time position, working weekdays and weekends in our Houston store. High Fashion Home requires proof of vaccination against COVID-19.

RESPONSIBILITIES

Engage customers via phone, email, and web chat

Quickly and thoroughly solve problems for customers when a delivery, transaction, or experience doesn't go as planned

Develop a thorough knowledge of our online catalog in order help our customers find the right product that will reflect their unique style and personality

Provide customer updates to existing orders

Maintain a positive, friendly, and helpful demeanor with every customer interaction

EXPERIENCE

Superior verbal, written and listening skills with the ability to assist all customers in a friendly, courteous manner

Possess great conflict resolution skills

Proficiency with Microsoft Word, Excel, and Adobe Photoshop

Strong organizational skills

Must be a strong team player

Prior experience in a call center

COMPENSATION FOR FULL-TIME ASSOCIATES

Competitive Pay

401(K) Plan

Generous Merchandise Discount

Paid Vacations

Health and Dental Insurance

Paid Holidays

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Customer Care jobs in Houston, TX, United States

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