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Kaiser Permanente
San Leandro, CA, United States
Job Summary: In addition to the responsibilities listed below, this position is responsible for mentoring and providing technical support for more junior support team members. This role assists with the evaluation and implementation of work transitioning to the Service Desk. Some of the unique challenges this position will face include building an
Job Source: Kaiser PermanenteKaiser Permanente
San Leandro, CA, United States
Job Summary: In addition to the responsibilities listed below, this position is responsible for mentoring and providing technical support for more junior support team members. This role assists with the evaluation and implementation of work transitioning to the Service Desk. Some of the unique challenges this position will face include building and
Job Source: Kaiser PermanenteCalifornia State University
San Francisco, CA, United States
Network Analyst (Network Analyst - Career) - Information Technology Services Job no: 535680 Work type: Staff Location: San Francisco Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology Working Title Network Analyst SF State University San Francisco State is an Equal Opportuni
Job Source: California State UniversityPattern Energy Group
San Francisco, CA, United States
Overview Company Overview Pattern Energy is an independent, fully integrated energy company that develops, constructs, owns and operates renewable energy projects and transmission assets across North America and parts of Latin America. The company focuses primarily on wind and transmission, with limited investments in other generation technologie
Job Source: Pattern Energy GroupDisability Rights California
San Francisco, CA, United States
Job Type Full-time Description If you require an accommodation due to a disability to complete this application OR you are experiencing issues submitting your application and accompanying materials please e-mail: [email protected] Make a difference! We fight for the rights of people that have disabilities....JOIN US! Individuals wh
Job Source: Disability Rights CaliforniaSourcePro Search
San Francisco, CA, United States
SourcePro Search has a fantastic opportunity for an experienced Desktop Support Analyst with our large law firm client. This position is based in San Francisco and will require you to travel to Palo Alto once a week at a minimum and as needed. The ideal candidate will be responsible for providing technical phone support for the business and for end
Job Source: SourcePro SearchAkkodis
San Francisco, CA, United States
Akkodis is seeking an IT Supervisor with a client in San Francisco, CA (Hybrid Onsite) to join their team. This is a Direct Hire role at the salary range of $98,400/annum - $127,900/annum ; The salary may be negotiable based on experience, education, geographic location, and other factors. ABOUT THE ROLE: The IT Supervisor will supervise as
Job Source: AkkodisPeninsula Jewish Community Center
San Mateo, CA, United States
Job Details Job LocationPeninsula Jewish Community Center - Foster City, CA Description About the PJCC: Founded by a group of enthusiastic Jewish community members, the PJCC was brought to life in a rented home in Burlingame in 1948. A place of compassion and a symbol of unity to all, the PJCC quickly became popular among many San Mateo County
Job Source: Peninsula Jewish Community CenterSan Francisco, CA, United States
Job Title: University IT Service Desk Analyst
Minimum Education Level: Bachelor's Degree
Duration: 16-Oct-2023 - 12-Apr-2024 (06 Months)
Location: Stanford, CA 94305
PR Range: $25/hr - $31/hr
Job Description:
Start as on-site, once trained up can begin some work-from-home days (gradual - start with 1 day)
Under direct supervision, provide technical support to end-users for computer hardware, software, network, collaboration, communication, and productivity tools via phone, live chat, remote desktop, and messaging. You will also record the details of every customer interaction and advance complex issues to more senior technicians for resolution.
CORE DUTIES:
Provide first line of response to requests for various hardware, software, peripherals, and networking technical assistance. Provide remote problem resolution when possible.
Resolve basic end-user problems, escalate as appropriate.
Install, upgrade, configure, and solve computing and communication devices and peripherals.
Perform, schedule, and monitor system alerts, work queues, back-ups, and recovery activities.
Apply security standard methodologies.
Ensure users are assigned appropriate resources.
Other duties may also be assigned
MINIMUM REQUIREMENTS:
Education & Experience:
Experience with various operating systems and computing devices.
Experience installing and configuring desktop computer systems in a networked computing environment, and in applying diagnostic techniques for problem troubleshooting.
Knowledge, Skills, and Abilities:
Good communication and interpersonal skills.
Ability to provide excellent client service.
Ability to apply diagnostic techniques for problem troubleshooting.
Ability to apply information technology standard methodologies, including security (this includes information security or physical security, such as asset management) to problem resolution and troubleshooting.
Familiarity with ITSM Ticketing systems, such as ServiceNow, Remedy or Zendesk.
Familiarity with remote desktop tools.
Certifications and Licenses:
None
PHYSICAL REQUIREMENTS:
Constantly perform desk-based computer tasks.
Frequently sitting, using a telephone, grasping lightly/fine manipulation, bending, lifting, standing, and carrying equipment.
Occasionally lift/carry/push/pull objects that weigh 21-40 pounds.
Rarely kneel/crawl, climb (ladders, scaffolds, or other), write by hand, sort/file paperwork or parts, grasp forcefully.
Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job.
Top 3 requirements to hire?
Customer service
Phones (were a call center), and critical thinking skills.
Experience with ServiceNow is a plus.
University IT Service Desk Analyst jobs in San Francisco, CA, United States
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