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Help Desk Support Specialist

Boston, MA, United States

Helpdesk Support Specialist

Our client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. This role will be fully remote. The ideal candidate will have experience with Mainframe and Swift and be available to work 11 am-8 pm EST (including some weekend work).

If you are interested in this position and would like to be considered, please submit a copy of your resume today.

Responsibilities:

Provide advanced technical expertise in financial applications

Analyze, design, develop and maintain software applications to support payments

Work with vendor applications

Perform bug fixing, issues tracking, and resolution

Provide technical expertise during DR drills

Discuss technical issues with business analysts and testers

Qualifications:

Bachelors degree in Computer Science, Engineering or another related field or equivalent experience and minimum 5 years of prior relevant experience

2+ years of experience in a support role

PayPlus and payments experience

Technical expertise across all application components and environments

Prior experience in SNOW

Mainframe experience preferred

Our Commitment to Diversity, Equity & Inclusion

The Hollister Group is an equal opportunity employer. We welcome and encourage applications from people who are under-represented in their respective occupation or position.

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