Bicycle Repair Manager
Coronado, CA, United States
San Diego Bike & Kayak Tours, Inc. is seeking store manager and bicycle repair specialist for our Coronado location The SUP & Saddle. This staff member lead bike and kayak tours, as well as stand-up paddle board lessons. Applicants must be willing o do all tours and assist in the retail store with customer service, set up unguided bike rentals, assist with tour/rental check-in, merchandising, retail sales and general customer service. We prefer candidates that have weekend availablity in addition to weekday available. We are hiring for both full time and part time positions.
Work outdoors in a fun, energetic environment at the Coronado Ferry Landing!
Ideal Candidate: energetic, athletic, water-savvy, surfing/boating/kayak experience, stand-up paddle board experience, ocean/water safety awareness and experience, bike experience, talkative, outgoing, leadership qualities, polite, well-spoken, good driving record, athletic, able to load kayaks safely/efficiently, responsible, bike enthusiast, educated, qualifying work experience with bike repair and general bike knoledge.
Requirements Bicycle repair work history or equivalent combination of education and experience
Minimum of 1 years retail management experience strongly preferred
Strong management skills with ability to hire, train, and develop a retail sales team
Ability to listen carefully and actively
Strong interpersonal and communication skills
Strong problem-solving skills
Availability for flexible scheduling
Train and prepare new Sales Associates and staff ensuring new hires understand their job responsibilities
Coach, counsel and discipline employees in order to enhance performance by providing ongoing training, supervising activities, and reviewing results
Ensure the company procedures and policies are being followed by performing walk through, attending meetings, and communicating best practices with Sales Associates and other Managers
Ensure overall sales performance improves each month with quarterly forecasts, monthly business reviews and action plans by working with the Sales Associates, including monitoring each performance metric on a daily basis
Build customer confidence by making the store experience interactive, engaging and reassuring
Maximize customer experience by uncovering needs and offering solutions
Maintain the visual appeal of the store
Develop positive customer relationships
Ensures customers are greeted and waited on quickly, efficiently and in a pleasant manner
Ensure that all merchandise is presented in a professional manner
Resolve customer complaints and handle merchandise returns in a pleasant and professional manner
Responsible for following and ensuring all safety rules are complied with and appropriate safety equipment is used
Provide for the safety and security of all customers and store employees
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