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Potomac Management Solutions
Atlanta, GA, United States
We're seeking experienced OPM/NBIB/DCSA Background Investigators to join our growing professional team Atlanta area as contract Investigators. Investigators will support national security and suitability investigations, focusing on performing background investigations on behalf of government clients. Potomac Management offers industry-leading reimb
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Atlanta, GA, United States
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Job Source: The Burks CompaniesCACI International
Atlanta, GA, United States
Credentialed Background Investigator Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: Top Secret Employee Type: Regular Percentage of Travel Required: Up to 25% Type of Travel: Local * * * At CACI, background investigation is more than research and reports; it's your chance to contribute to the sa
Job Source: CACI InternationalConfidential
Atlanta, GA, United States
Vice President, Event Rigging Services About the Company Globally-recognized events & entertainment company Industry Events Services Type Privately Held Founded 2018 Employees 10,001+ Categories Events Retail Consulting & Professional Services Information Technology & Services Technology Automation Point of Sale Technology Consulting Professional
Job Source: ConfidentialCorporate Positions
Atlanta, GA, United States
The Director of Finance - Field Finance will lead all finance activities in support of the Dining Division.The position will report to the VP of Finance, with a strong dotted line to the Sr. VP of Dining.A significant portion of daily activities will entail interfacing directly with the Dining Operations team and providing financial guidance, suppo
Job Source: Corporate PositionsSonder
Atlanta, GA, United States
Sonder is revolutionizing hospitality through innovative, tech-powered service and inspiring, thoughtfully designed accommodations combined into one seamlessly managed experience. Officially launched in 2014, Sonder is making a world of better stays open to all with a variety of accommodation options — from rooms to suites and apartments — found in
Job Source: SonderPrimo Partners-Ben & Jerry's-Starbucks
Atlanta, GA, United States
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Job Source: Primo Partners-Ben & Jerry's-StarbucksLe Meridien Atlanta Perimeter
Atlanta, GA, United States
Property Description Le Meridien Atlanta Perimeter is a luxury hotel offering a fantastic opportunity for job applicants seeking a rewarding career in the hospitality industry. With its contemporary design, upscale amenities, and prime location, Le Meridien Atlanta Perimeter is a sought-after destination for travelers and an ideal workplace for ho
Job Source: Le Meridien Atlanta PerimeterAtlanta, GA, United States
ESFM Salary:
Pay Grade: 20
Other Forms of Compensation:
ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI).
Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets.
ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees.
In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA).
Job Summary VP, Workplace Hospitality
Position Description:
Reporting to the SVP, Operations and a dotted line to the SVP, Guest Experience, the VP, Workplace Hospitality maintains cultural alignment between the client’s vision and the ESFM guest experience program.
They drive service strategy across facility management services and set the standard throughout the business, establishing the metrics for success.
Key Responsibilities:
Proactively leads innovation in hospitality, leveraging established programming or developing new to drive measurable outcomes by nurturing our hospitality culture
Assures operating standards are consistently delivered to deliver an exceptional experience
Promotes a culture of high associate engagement and performance
Builds and maintains strong relationships with operational and HR leaders to drive execution and continual improvement
Creates a comprehensive annual learning and engagement plan for operations team
Identifies areas within the account to assist with increasing and/or maintaining client satisfaction
Effectively handles escalated calls, complaints, questions, and queries as needed
Performs other duties as assigned/needed
Qualifications:
Bachelor’s Degree preferred
Minimum of ten years’ experience in management and leading a customer service program, including at least 5 years in facilities management or hotel management.
Demonstrates working knowledge of accounts, budgets, associates, and client standards
Experience in conducting post-implementation discussions with client management and other team members to determine satisfaction levels
Experience in identifying additional client requirements for product, service, and education
Exceptional analytical and listening skills, with a proven track record for execution.
Apply to ESFM Services today!
ESFM is a member of Compass Group USA
Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.
Eurest services maintains a drug-free workplace.
Req ID:1222442
ESFM
Lacey Woodard
#J-18808-Ljbffr
VP, Workplace Hospitality - Facilities Background Preferred jobs in Atlanta, GA, United States
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