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NCR VOYIX
Atlanta, GA, United States
About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transa
Job Source: NCR VOYIXNCR VOYIX
Atlanta, GA, United States
About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transa
Job Source: NCR VOYIXHaivision
Atlanta, GA, United States
Home » Technical Support Engineer (Atlanta, GA) Haivision is a leading global provider of mission-critical, real-time video networking and visual collaboration solutions. Our connected cloud and intelligent edge technologies enable organizations globally to engage audiences, enhance collaboration, and support decision-making. We provide high-qual
Job Source: HaivisionRingover Group
Atlanta, GA, United States
**Customer Support Specialist (Based in Atlanta, GA)** * CDI * Dbut : 3 fvrier 2022 * Dunwoody * Bac +5 / Master * > 2 ans **Le poste** **Customer Support Specialist (Based in Atlanta, GA)** * CDI * Dbut : 3 fvrier 2022 * Dunwoody * Bac +5 / Master * > 2 ans Job Description : Working closely with the Customer Service Manager in Paris,
Job Source: Ringover GroupNational Guard Employment Network
Atlanta, GA, United States
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required s
Job Source: National Guard Employment NetworkCoStar Realty Information, Inc.
Atlanta, GA, United States
Senior A/V Support Engineer- Atlanta, GA Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the worlds real estate, empowering all people to disco
Job Source: CoStar Realty Information, Inc.CoStar Group
Atlanta, GA, United States
Senior A/V Support Engineer- Atlanta, GA Job Description CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world’s real estate, empowering all people to di
Job Source: CoStar GroupGeorgia IT Inc
Atlanta, GA, United States
Job Title: Devops Engineer Location: Atlanta, GA Duration: Contract Rate: DOE (USC, GC, GCEAD and L2EADS are only preferred) Deep understanding of IaC and CI/CD workflows Demonstrable experience with diverse assortment of frameworks, languages, and products. Specific examples include: Bamboo, Jenkins or similar CI/CD software Puppet Docker and
Job Source: Georgia IT IncAtlanta, GA, United States
Cogent Communications is a multinational, Tier 1 facilities-based ISP, consistently ranked as one of the top five networks in the world and is publicly traded on the NASDAQ Stock Market under the ticker symbol CCOI. Cogent specializes in providing businesses with high speed Internet access and point-to-point transport services. Cogent's facilities-based, all-optical IP network backbone provides IP services in over 180 markets globally. Since its inception, Cogent has unleashed the benefits of IP technology, building one of the largest and highest capacity IP networks in the world. This network enables Cogent to offer large bandwidth connections at highly competitive prices. Cogent also offers superior customer support by virtue of its end-to-end control of service delivery and network monitoring. Cogent offers competitive compensation and a full benefits package that takes effect within 30 days of employment. Matching 401k and stock options are also included.
Job Summary :
Cogent is looking for a Customer Support Engineer that will be based out of our Atlanta, GA . They will be a member of a team that works directly with Cogent’s customers via phone and e-mail to respond to and resolve their Network service related issues. The position requires an individual with excellent verbal and written communication skills, who is self-motivated and is able to work in a fast paced dynamic environment.
Responsibilities:
Answer incoming phone calls from Cogent’s customers on their layer 1, 2 and 3 services
Work with Cogent customers via phone and e-mail to identify and resolve their service related issues
Clearly document all steps taken to identify and resolve a customer reported issue
Manage a queue of customer created tickets, ensuring that customers are updated with status and progress is being made towards resolving their issue.
Work with and coordinate effectively with all members of the Customer support team, other Cogent teams as well as vendors in order to ensure swift resolution of customer issues.
Ability to work professionally with customers, vendors and internal groups under all circumstance
Manage customer expectations and escalations and de-escalate the situation as necessary
Perform other duties or special projects as assigned
Requirements:
The ideal candidate must possess a Bachelor’s Degree in a technical field or the equivalent combination of education, technical certifications/training, or work experience
Cisco equipment experience and certifications (CCNA) will be highly valued.
Strong technical knowledge in the area of networking (TCP/IP), IP protocols (BGP, IGP, OSPF, IS-IS, MPLS...), IP addressing, DNS's and IP-VPN's is desired.
Excellent verbal and written communication skills
Ability and desire to provide excellent customer service to Cogent Customers
Must excel in a fast-paced, dynamic environment where critical thinking and strong problem solving skills are required for success
Ability to work independently, as well as in a team environment.
Reliable employment history with an emphasis on attendance and being punctual for work.
Availability to work on a shift including one Weekend day. (Flexibility a MUST)
COVID-19 Policy:
Cogent has adopted a mandatory vaccination and booster policy which requires all U.S. employees to be fully vaccinated with one booster against COVID-19. Prior to beginning employment, new employees must provide proof of vaccination or apply for and receive an accommodation to be exempt from the policy.
By submitting an application or resume for this position, I understand that is an in-office position and agree to abide Cogent’s mandatory vaccination policy.
To apply for the Customer Support Engineer position, please submit your resume and cover letter to [email protected] .
Cogent Communications is an Equal Opportunity Employer.
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Customer Support Engineer - Atlanta, GA jobs in Atlanta, GA, United States
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