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Genesys
, CO, United States
Genesys empowers more than 7,500 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, person
Job Source: GenesysBroadcom
Broomfield, CO, United States
Please Note: If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) If you already have a Candidate Account, please Sign-In before you apply. Job Description: Technical Support Engineer Grade level and location of replacement: ICB4, Technical Support Engineer 4, Broo
Job Source: BroadcomSwarmia
Denver, CO, United States
Job Overview: At Swarmia, the Technical Support Engineer plays a crucial role in providing a variety of levels of assistance to our customers. This position demands a unique combination of technical expertise and exceptional customer service skills. You will be responsible for diagnosing and resolving complex customer issues, and liaising with our
Job Source: SwarmiaKaseware
Denver, CO, United States
Job Title: Technical Support Engineer Location: Local, In-Office, Hybrid Schedule Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our cu
Job Source: KasewareKaseware
Denver, CO, United States
Job Title: Technical Support Engineer Location : Denver, Colorado (hybrid) Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a platform that allows our customers
Job Source: KasewareDynatrace
Denver, CO, United States
Company Description Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more secur
Job Source: DynatraceKaseware, Inc.
Denver
Job Description Job Description Job Title: Technical Support Engineer Location : Denver, Colorado (hybrid) Always wanted to see your work make a real impact? As a rapidly growing firm in the law enforcement and corporate security space, we take pride in building a team of game changers, innovators, and thinkers who are driven to help create a p
Job Source: Kaseware, Inc.System Soft Technologies
Englewood, CO, United States
Job Responsibilities: ● Responsible for coordinating with vendors, customers, installation technicians regarding the install of purchased tech products ● Track and assist in scheduling technicians for multiple jobs ● Ensure installation is completed within a specified time frame or be capable of meeting deadline obligations ● Reviewing and approvin
Job Source: System Soft TechnologiesDenver, CO, United States
Cribl does differently.
What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit along the way. We're growing rapidly - looking for collaborative, curious, and motivated team members who are passionate about putting customers first. As a remote-first company we believe in empowering our employees to do their best work, wherever they are.
As the data engine for IT and Security many of the biggest names in the most demanding industries trust Cribl to solve their most pressing data needs. Ready to do the best work of your career? Join the herd and unlock your opportunity.
Why You'll Love This Role
Cribl is seeking a Senior Technical Support Engineer to ensure customer success by providing enterprise-level support to our customers and partners. We are a fast-growing, remote-first company with a mission to unlock the value of all observability data. At our core, we believe in shipping phenomenal products and doing good by our customers and communities. We provide our customers with a new and unprecedented level of observability, intelligence, and control over their real-time data. We're backed by Sequoia and CRV, and our products are deployed in some of the largest organizations in the world processing 100s of TB and PB of IT & Security data, and managed by Site Reliability Engineers, System Engineers, and Technical Operations teams.
In this role, you will be joining a highly technical and collaborative team that is committed to shipping high quality software and enjoying all the goat gifs the internet has to offer. The ideal candida te for this role has a mixture of strong technical chops, an innate desire to help customers, and a natural affinity for collaboration.
We are accepting applicants in Canada and the United States
As An Active Member Of Our Team, You Will...
Develop a deep technical understanding of Cribl Stream and our other products. Provide extraordinary technical support to our Enterprise customers and across various channels such as Slack, Email, online meetings, etc. Research, diagnose, troubleshoot and identify solutions to resolve customer issues. Follow standard procedures for reproducibility and escalation of unresolved issues to the appropriate internal teams. Provide prompt and accurate feedback to customers, set achievable expectations, and ensure proper recording and closure of all issues. Provide and document knowledge in the form of knowledge base tech notes, articles and participate in real-time forums (e.g., S lack) for real-time questions.
If You Got It - We Want It
BS degree in Computer Science or similar degree, or equivalent work experience. 5+ years' experience supporting enterprise customers or working hands-on with distributed systems. Passionate about working on complex technical issues. Expert-level troubleshooting & problem-solving skills, and a critical thinking. Excellent client-facing skills, excellent written and verbal communication skills. Experience with Linux, AWS, Azure, and Networking. You currently live in Canada or the United States
Bonus Points/Preferred Qualifications:
Experience with Splunk, Elasticsearch, LogStash and/or other related observability technologies Regex and JS experience is a Plus
Salary Range
($82,000 - $158,500)
The salary for this role is dependent on geographic location. The salary offered within the range desc ribed will be based on the individual candidate's job-related knowledge, skills, and experience. In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), equity, and eligibility for a discretionary company-wide bonus
#LI-MV1
#LI-Remote
Bring Your Whole Self Div rsity drives innovation, enables better decisions to support our customers, and inspires change for the better. We're building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is app
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you'll ever meet at cribl.io/about-us.
Technical Support Engineer jobs in Denver, CO, United States
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