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JPMorgan Chase Bank, N.A.
Houston, TX, United States
Propel operational success with your expertise in technology support and a commitment to continuous improvement. As a Technology Support III team member in Infrastructure Platforms, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you trou
Job Source: JPMorgan Chase Bank, N.A.OPTIMUS (TX)
Houston, TX, United States
Job Summary: As a Commercial Technology Support Specialist you will play a pivotal role in ensuring the reliability and efficiency of our client's commercial technology systems. The ideal candidate will bring a mix of functional and technical skills, with a focus on .Net, Power BI, and some familiarity with ETRM systems. Key Responsibilities: Pr
Job Source: OPTIMUS (TX)Eclaro
Houston, TX, United States
Executive Technology Desktop Support Job Number: 23-02072 Use your skills where innovative technology solutions begin. Eclaro is looking for an Executive Technology Desktop Support for our client in Houston, TX. Eclaro's client is a leading technology solutions provider, collaborating with customers to manage their needs and achieve success in
Job Source: EclaroAlief Independent School District
Houston, TX, United States
Campus Technical Support Specialist @ Technology Department (2 Positions) (Internal employees must use the internal link to login & apply.) https://aisd.tedk12.com/hire/internalLogin.aspx Primary Purpose To act as the primary provider of on-site technical support and assistance for all campus related technology issues. To assist administration,
Job Source: Alief Independent School DistrictClimatec, LLC
Houston, TX, United States
** Climatec, LLC** ** IT Support Specialist** Houston, TX 77040 **Company Overview:** Since 1975, Climatec has been a leading provider of advanced building technologies for a wide variety of industries and buildings. Our broad set of offerings allows us to be a single source integrator of critical building systems. We provide safer, more comfortabl
Job Source: Climatec, LLCAsset Living
Houston
Job Description Job Description Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a sm
Job Source: Asset LivingAsset Living
Houston, TX, United States
Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to our partners. Since the beginning, our undeniable passion has driven our organic growth from a small property management firm to on
Job Source: Asset LivingAgcmn
Houston, TX, United States
** Ceres Environmental Services** ** IT Support Specialist** Houston, TX 77064 **Job Summary:** IT technical support is mainly responsible for the smooth running of the Ceres computing systems and ensuring that our users get the maximum benefits from them. The Support person is responsible for managing endpoints (computers, cellphones, tablets), us
Job Source: AgcmnHouston, TX, United States
Technology Support Specialist – Customer Care
Brief Description of Sunnova
Sunnova is a different kind of Power Company, offering rooftop solar service to homeowners within and outside the United States through our network of local sales and installation partners. Our mission is to change the energy industry by providing the choice of low-cost, worry-free solar power that generates long-term savings for our customers and continued business growth for our partners.
The Technology Support Specialist Position
As a Technology Support Specialist, you will be responsible for providing daily phone support to Sunnova’ s customers, identifying customer system issues and the correct resolution path, partnering with customers to troubleshoot and attempt remote repair as appropriate using available online monitoring tools and Salesforce data, and educating customers on normal system operation.
The Technology Support Specialist position is an individual production position and reports directly to a Contact Center Supervisor. The workday as a TSS may be segmented into several duties: inbound/outbound phone production, TSS agent mentoring and assistance, and customer email correspondence. Specific daily goals, monthly goals and working shifts are subject to change at any time based solely on company needs.
Technology Support Specialist Responsibilities
Reduce case load to Operations and Maintenance by remotely troubleshooting and resolving customer system complaints.
Accept and/or initiate the minimum required number of calls daily.
Help CSS I through passive education on responses to customer system complaints.
All TSS are expected to provide extensive and exceptional customer service.
A TSS is also expected to provide a seamless solution rendering experience to all customers and the entire Sunnova team.
A TSS is expected to maintain and improve quality results by following company standards and recommending improved policies and procedures.
A TSS follows the required interactive troubleshooting guide consistently to resolve the customer’s service issue on the first call.
A TSS researches and identifies trends in service/equipment problems and documents process used to correct issues.
Effective gains the customer’s cooperation to work through the troubleshooting process.
Proactively learns new technology related to Sunnova products.
Perform any other duties as assigned.
Minimum Requirements
High School Diploma is a minimum requirement.
Minimum 3 years’ experience in a customer service role supporting technology troubleshooting.
Ability to work at a computer and talk on the phone for 6-8 hours per day.
Strong written and verbal communication skills.
Detail oriented with the ability to multi-task.
Strong problem-solving skills.
Ability to work as a team member and interact with other departments.
Ability to work under pressure with strict time deadlines.
PC skills: Microsoft Office - Excel, Word, & Outlook required.
Flexible schedule, willingness to work weekends and/or evening shifts.
Preferred Qualifications
A Bachelor’s Degree is preferred.
Previous call center experience preferred.
Bi-lingual (English and Spanish) preferred.
Salesforce.com experience is preferred.
Working Conditions
Open-office environment
Ability to work extended hours when is required.
Benefits
Sunnova offers a generous employee reward package that includes:
Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
Competitive compensation & annual bonus
Paid time off, including 10 holidays and Paid Parental Leave
Complimentary garage parking in Houston
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
If you are selected for a position, your employment will be contingent upon submission to and successful completion of a post-offer/pre-placement drug test (and medical examination if required by the role) as well as pre-placement verification of the information and qualifications provided during the selection process.
Technology Support Specialist jobs in Houston, TX, United States
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