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Homewood Suites by Hilton Davidson
Davidson
Job Description Job Description Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Supervisor? We’re hiring a hotel front desk supervisor to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies,
Job Source: Homewood Suites by Hilton DavidsonSREE Hotels LLC
Charlotte, NC, United States
We offer Daily pay! Access up to 50% of your earned wages after every shift. The SpringHill Suites by Marriott , located near the Charlotte City Center , is currently hiring for a full-time, experienced Front Desk Supervisor . The person hired for this position will need flexibility to work 7am-3pm or 3pm-11pm . Weekday and weekend availabilit
Job Source: SREE Hotels LLCHomewood Suites by Hilton Davidson
Davidson, NC, United States
Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Supervisor? We’re hiring a hotel front desk supervisor to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. App
Job Source: Homewood Suites by Hilton DavidsonHomewood Suites by Hilton Davidson
Davidson, NC, United States
Are you looking for a rewarding leadership opportunity and have previous experience as a Front Desk Supervisor? We’re hiring a hotel front desk supervisor to lead our already fantastic team. You’ll be responsible for managing the reception area, supervising front office staff, enforcing hotel policies, and ensuring guest services are exemplary. App
Job Source: Homewood Suites by Hilton DavidsonHyatt Centric SouthPark Charlotte
Charlotte, NC, United States
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communic
Job Source: Hyatt Centric SouthPark CharlotteHyatt Centric SouthPark Charlotte
Charlotte
Job Description Job Description We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with u
Job Source: Hyatt Centric SouthPark CharlotteSage Hospitality Group
Charlotte, NC, United States
Why us? UNC Charlotte Marriott is excited to be adding to our welcome team. If you want to be part of the #1 team in the University area, come join us as we grow together on this wonderful hospitality journey. #workwhereYOUBELONG. We are a warm and welcoming here at the UNC Charlotte Marriott, a 226-room hotel featuring 24,000 sq ft of meeting s
Job Source: Sage Hospitality GroupStepStone Hospitality
Charlotte, NC, United States
Job Type Full-time Description We are looking for an energetic and experienced Front Desk Supervisor that can be a leader to our team. Seeking a candidate with previous hotel experience and is used to working in a fast-paced environment. Maintain standards of quality guest service. Achieve budgeted revenues and expenses and maximize profitabili
Job Source: StepStone HospitalityCharlotte, NC, United States
We offer Daily pay! Access up to 50% of your earned wages after every shift.
The SpringHill Suites by Marriott , located near the Charlotte City Center , is currently hiring for a full-time, experienced Front Desk Supervisor . The person hired for this position will need flexibility to work 7am-3pm or 3pm-11pm . Weekday and weekend availability is required. Complimentary parking is provided.
$250 Sign-On Bonus*
PRIMARY PURPOSE : The Front Desk Supervisor is responsible for assisting the AGM and GM by helping to oversee the daily operations of the front desk, ensuring efficient and smooth processes. To perform assigned tasks such as training, mentoring, and motivating Front Desk Associates to deliver outstanding service
RESPONSIBILITIES
Works side by side with front desk associates to ensure efficient guest registration, checkout, telephone service; and ensuring the overall guest experience meets the Brand Standards and SREE Hotel guidelines.
Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations
Works with the hotel AGM and GM to achieve and exceed guest satisfaction scores. Address any training or performance deficiencies in this area immediately.
Ensure required reports are created and published in a timely manner; and of a quality that can be shared with senior management and corporate officers.
Supervise the training of all Front Desk employees and motivate them to perform their jobs effectively.
Control cash transactions at the front desk and maintain responsibility for personal bank
Ensures safety by following guest check in and security procedures and report suspicious activity to AGM and GM
Resolve customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
Assist the GM and AGM in interviewing and selecting potential new hires in accordance with the company’s Equal Opportunity policies
REQUIREMENTS High school diploma (Post-secondary degree or certification in Hospitality Management preferred)
1-3 years hotel experience working as a Front Office associate
Previous supervisory experience preferred
Experience using hotel reservation system such as FOSSE or OnQ is a plus
Organization skills and attention to detail
Friendly and customer service oriented
Good interpersonal and problem solving skills
Ability to work weekends is required
1st, 2nd, 3rd shift flexibility is preferred
JOB SETTING AND PHYSICAL DEMANDS
Employees in this position work primarily indoors. To perform the job successfully the candidate must be able to use a computer and other standard office equipment, talk to customers on the phone, and maintain a calm demeanor when dealing with customer issues. Employees must also be able to walk and stand for long periods of time. Fluency in the English language and the ability to speak, hear, read and write are required as is the ability to work any hours/days of the week necessary to meet business requirements.
Disclaimer
This job description indicates in general the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of people assigned to this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. All employees may be required to perform activities outside of their normal job responsibilities from time to time as needed.
EOE - All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, disability or veteran status.
*Sign-On Bonus: $100 will be paid after working 30 days and the remaining $150 will be paid after working 90 day.
Hotel Front Desk Supervisor jobs in Charlotte, NC, United States
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