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Southern Glazer's Wine and Spirits
Dallas, TX, United States
What You Need To Know Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved W
Job Source: Southern Glazer's Wine and Spiritsw3r Consulting
Richardson, TX, United States
Description: This position is responsible for researching and responding to written inquiries in a prompt, accurate and objective manner. JOB REQUIREMENTS: *2 Years of college or 2 years provider network contracting, credentialing, or servicing experience in a health care or health insurance environment. *Experience in provider outreach, making d
Job Source: w3r ConsultingJefferson Dental and Orthodontics
Carrollton, TX, United States
Make up to $55,000/year! About Jefferson Dental & Orthodontics: Since opening our first office in Dallas, Texas in 1967, Jefferson Dental & Orthodontics has been a trusted oral healthcare provider for thousands of families with 70+ offices throughout Texas and Oklahoma. In 2019, we further solidified our connection to the Dallas-Ft. Worth communit
Job Source: Jefferson Dental and OrthodonticsJefferson Dental and Orthodontics
Carrollton
Job Description Job Description Make up to $55,000/year! About Jefferson Dental & Orthodontics: Since opening our first office in Dallas, Texas in 1967, Jefferson Dental & Orthodontics has been a trusted oral healthcare provider for thousands of families with 70+ offices throughout Texas and Oklahoma. In 2019, we further solidified our connect
Job Source: Jefferson Dental and OrthodonticsNational Health Care Solutions
Dallas, TX, United States
ABOUT US AdvoPath Health is a unique force in the pharmacy service market. We maintain a commitment to our patients by providing responsive communication, flexibility through its private ownership and flat organizational structure. We are a team driven by a vision of being a market leader through creating the ultimate in customer service and being
Job Source: National Health Care SolutionsCanary Technologies
Dallas, TX, United States
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies
Job Source: Canary TechnologiesCarvana
Hutchins, TX, United States
We're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local
Job Source: CarvanaCloud Rx Pharmacy
Dallas
Job Description Job Description Position Summary At CloudRx, we are seeking a skilled and detail-oriented Patient Advocate to join our team. As a Patient Advocate, you will be primarily responsible for handling inbound calls, assisting clients with their inquiries, and ensuring efficient transfer of calls to appropriate teams when necessary. Yo
Job Source: Cloud Rx PharmacyDallas, TX, United States
What You Need To Know
Open your future to incredible career potential. Work for an industry-leader who invests in their people. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. We were named by Newsweek as a Most Loved Workplace and are included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.
Southern Glazer's offers a competitive package with an hourly rate of $18 per hour with an increase to $19 per hour after successfully completes 6 months. In determining the final offer, the company will evaluate a specific candidate's education, skills and experience and will make an offer appropriately. This is a hybrid position, 2 days in office, 3 days remote except for training.
As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
At Southern Glazer’s, you’ll enjoy an environment where continuous learning and growth are supported and experience a culture where you are respected, and your voice is heard. If you’re looking to fill your glass with opportunity, come join our FAMILY.
Overview
The Customer Advocate support customers in resolving issues related to self-service experience. Ultimately, the goal is to provide the highest customer satisfaction by providing better visibility and faster resolution of customer-related issues.
Primary Responsibilities
Navigate customers through the process of submitting an order through the self-service portal
Answer inquiries regarding customers' accounts
Keypunch supplier and sample withdrawals
Electronic imaging
Research shortage and miss-shipped claims
Process/enter orders and pick-ups
Handle calls from customer service queue
Process winery direct orders
Scan and index customer credit files into the imaging system
Add partners, drop partners, self-incorporated accounts and inactive systems.
Identify outdated, obsolete and duplicate documents from customer files
Handle all salespersons changes at the beginning of each month
Research returned mail with an incorrect address and make the necessary corrections
Handle delivery claims and logs (shortage claims, miss ships, etc.)
Pull faxes and invoices off the printer and distribute them to appropriate desks. Communicate with the sales force, customers and A/R
Perform the job in accordance with company and departmental policies and procedures
Perform other related duties as assigned
Additional Primary Responsibilities
Minimum Qualifications
High school diploma or equivalency plus 1 year of experience
Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Physical Demands
Physical demands with activity or condition existing a considerable amount of time include sitting and typing/keyboarding using a computer (i.e., keyboard, mouse, and monitor) or calculator
Physical demands with activity or condition existing an occasional to the rare amount of time include walking, carrying, reaching, standing, and stooping
May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Customer Care Advocate jobs in Dallas, TX, United States
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