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Remington
Alexandria, VA, United States
Job Description What you will be doing Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary. Promptly, accurately and efficiently know how and where to post all charges. Have complete working knowledge of Front Office
Job Source: RemingtonIHG
Alexandria
We take our housekeeping standards seriously. So, we’re searching for a Room Attendant with an exceptional eye for detail and a passion for perfection to make sure every guest enjoys a truly memorable experience. A little taste of your day-to-day: Every day is different, but you’ll mostly be: ● Making sure every single room is at its absolute best
Job Source: IHGIHG
Alexandria
A little taste of your day-to-day: We go above and beyond to keep our guests’ experiences on track. If you can fix it for our hotel to run smoothly, you could be the perfect match for our new Maintenance Representative role. Every day is different, but you’ll mostly be: ● Repairing, replacing and refurbishing items around the hotel ● Taking respons
Job Source: IHGCourtyard by Marriott Pentagon Alexandria
Alexandria, VA, United States
We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communic
Job Source: Courtyard by Marriott Pentagon AlexandriaAparium Hotel Group
Alexandria, VA, United States
Position: Guest Services Ambassador Location: Alexandria, VA Job Id: 136 # of Openings: 4 Guest Service Ambassador Reports to Director of Rooms, position is non-exempt. Be a part of an impressive team of hotel professionals in our gorgeous, historic building. As a Guest Service Ambassador, you will collaborate with your team and other depart
Job Source: Aparium Hotel GroupAparium Hotel Group
Alexandria, VA, United States
Position: Overnight Ambassador (Night Audit) Location: Alexandria, VA Job Id: 135 # of Openings: 3 Overnight Guest Service Ambassador Reports to Director of Rooms, position is non-exempt. Be a part of an impressive team of hotel professionals in our gorgeous, historic building. As an Overnight Guest Service Ambassador, you will collaborate w
Job Source: Aparium Hotel GroupAparium Hotel Group
Alexandria, VA, United States
Position: Guest Services Ambassador Location: Alexandria, VA Job Id: 136 # of Openings: 4 Guest Service Ambassador Reports to Director of Rooms, position is non-exempt. Be a part of an impressive team of hotel professionals in our gorgeous, historic building. As a Guest Service Ambassador, you will collaborate with your team and other depart
Job Source: Aparium Hotel Group[solidcore]
Alexandria, VA, United States
[solidcore] is looking for an energetic, outgoing, and personable individual to join our Old Town Core Crew team, providing front desk, administrative, and sales support to the Area Manager. This role is part time, with hours that vary based on studio schedule and needs. Core Crew members contribute to [solidcore]’s success by generating sales, pro
Job Source: [solidcore]Alexandria, VA, United States
Role Purpose
The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.
Key Accountabilities
Be the warm welcome that kicks off a memorable guest experience.
Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay.
Handle cash and credit transactions.
Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes.
Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns.
Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary.
Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed.
Take pride in your appearance and place as a brand ambassador.
Always know what events and activities are on the day’s schedule.
Jump into other ad-hoc duties when your colleagues need your help.
Key Skills & Experiences
Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories.
Fluency in the local language - extra language skills would be great, but not essential.
Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
Flexibility - night, weekend and holiday shifts are all part of the job.
You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential.
Experience - ideally you’ll have spent at least one year in a front desk or guest service position.
Strength - sometimes you’ll need to lift, push and pull big objects up to 50lbs (23 kg). This can involve bending and kneeling.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?
Hotel Indigo is an upper-upscale boutique brand that captures the true spirit of the neighborhoods our hotels belong to. With over 125 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries. Opening the door to meaningful connections to the diverse people, places, and cultures of the local area.
Making travel inspiring. It’s what we do.
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
Front Desk Agent - Hotel Indigo Old Town Alexandria jobs in Alexandria, VA, United States
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