Solutions Engineer

Jersey City, NJ, United States

At Infobip we dream big. We value creativity, persistence, and innovation – passionately believing that it is through teamwork that we can all reach greater heights. Since 2006,we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 70% of the population, making it the largest network of its kind and the only full-stack cloud communication platform (CPaaS) globally.

Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. Our Solutions Engineer will be a mediator between Infobip and customer deployers/development technical teams, providing an accurate technical solution and expertise. The engineer in this role takes part in the activities for Infobip’s customers product proposals, deployments, connectivity and integrations, improvement of their current implementations, solution design and delivery.

In order to deliver the desired business results, Solution Engineers collaborate with the regional teams and act as a project manager or assist the more experienced project leads.

You know you are doing a good job when you:

Have a strong knowledge of all technical aspects of Infobip’s products and solutions.

Understand the customers’ businesses, knowing exactly which of our products can help them evolve their business.

Integrate Infobip Products into our clients’ systems (custom-scripted API, SFTP, and other solutions over CPaaS, SaaS services).

Can identify new and innovative use cases for Infobip’s products and solutions.

Have an excellent understanding of the business and are up to date with the latest industry trends as well as the competition.

Can build a solid relationship with our sales and technical teams so they consider you an asset and enjoy working with you.

Conduct demos, POCs, and solution integration enablement sessions for customers and document with meeting minutes summaries.

Ensure the highest degree of customer satisfaction during the implementation of the project.

Collect the technical requirements and design technical solutions and service integration plans.

Deliver detailed and accurate technical documentation.

Handle the technical and security questionnaires.

Ensuring that all the projects are delivered on time, within scope and budget.

The engineer on this level focuses on learning Infobip’s products and solutions as well as the business processes. Having an intermediate level understanding of project management, s/he successfully performs project-related tasks, and consults with the senior engineers, Solution Architects, and Solution Managers on the assigned projects.

Qualifications:

More about you:

Strong experience (3-5 yrs of exp.) that has developed your expertise in pre-sales, tech sales, system integrations, or similar roles

Experience in a technical role in the telecom/cpaas industry (Nice to Have)

Preferable have basic knowledge in virtualization, machine learning, RCS, and Mobile identity solutions

Proficient level both written and spoken in English; Excellent written and verbal communication skills

Engineering background and passion for IT and technology .

Proactive and creative approach to attend to clients’ needs (even if they are sometimes not aware of those needs)·

Able to present products and ideas with ease, confidence, and persistence

Speak fluently to clients, partners, and colleagues alike-

Experience in project management (Nice to have)

Thrive in a fast-paced and dynamic environment

Additional Information

Why our employees choose us (and stay)?

Learn as you grow – Starting from an onboarding program to internal education, educational resources, e-learning, to external training - we invest heavily in employee learning and development.

Awesome clients – We serve and partner with a majority of leading mobile operators, OTTs, brands, banks, social networks, aggregators and countless more.

Great environment – Team spirit, passion, creativity, persistence, and collaboration are the drivers of our company.

Connect globally – Work with Bippers, teams, and partners from all over the world. We put the “global” in globalization.

Opportunity Knocks. Often. – Being a part of a growing company in a growing industry, we challenge you to grow! Whether it’s horizontal, vertical, or angular, we want to support the path that you want to carve.

Never a dull moment – We work with powerful companies with great impact which pushes us to work on the highest possible level. Work on uncharted challenges and push boundaries daily.

Pay & Perks – Medical, Dental, and Vision insurance; Basic Life insurance; 401(k) plan participation with company match; Short-Term and Long-Term Disability insurance; Wellness plan of up to $500/year, pro-rated based on hire date; Accrual of up to twenty-three (23) vacation days per year; Accrual of up to nine (9) sick days per year, plus carryover of up to nine (9) sick days annually; Additional leave time for marriage, relocation, bereavement, and other major life events; Twelve (12) weeks of paid parental leave; Participation in share ownership plan; Fourteen (14) paid holidays annually; Annual bonuses, at Infobip's sole discretion.

Salary Range – An annual salary base of $120,000-135,000 USD annually (the salary of the finalist selected for this role will be based on a variety of factors, including but not limited to internal equity, job-related knowledge, experience, education, and skillset). This position also has the opportunity for higher earning potential with bonus eligibility.

Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

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About Us Infobip is a global leader in Omni channel engagement powering a broad range of messaging channels, tools and solutions for advanced customer engagement, authentication and security. We help our clients and partners overcome the complexity of consumer communications, grow their business and enhance customer experience – all in a fast, secure and reliable way.

Quality engineering is the backbone of everything we do. To build great customer solutions on the edge of innovation means we hire, grow, and retain the best engineering talent across the world. Over the last 15 years, we’ve grown into an Engineering Powerhouse with 65+ offices in 6 continents and over 3,000 experts, aiming to change the way the world communicates.

We see ourselves as humble engineers led by our philosophy of learning by doing and fueled by our passion for technology. This is why all our solutions are fully in-house developed, and we are proud of all the talents we have in our company!

Join the Infobip team! If you are passionate about mobile technology, software development or global business, apply now so we can find out how well we fit together.

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