HEB Jobs – Service Lead
San Antonio, TX, United States
Job Description:
As a Service Lead, you’ll assist in leading a successful operation of the Central Checkout Department. You’ll train and coach to create a team environment where Partners work toward providing Customers consistently superior Customer Service.
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Job Responsibilities:
Manages traffic flow / customer throughput; relays / monitors expectations related to daily performance goals
Performs duties of Service Partners frequently
Provides work direction and training to other Partners
Monitors front-end selling metrics and daily goals (e.g., impulse items, WOW); encourages effective merchandising
Troubleshoots equipment / technology (e.g., POS, coupons, self-checkout, eComm); escalates to Help Desk as needed
Tracks / anticipates high-sales times to ensure proper staffing, including lunch / break times
Approves financial transactions (e.g., overrides, opening / closing suspended orders)
Directly supervises employees in the department
Maintains Service-related inventory (e.g., wrap, bags, cart maintenance, etc.) as needed
May serve as backup to department manager
Performs WGO walk to set up department in absence of Department Manager or Service Admin; observes / assesses conditions; reports to
Manager and / or coaches Partners on the spot if necessary
Job Requirements:
Advanced customer service skills
Ability to coach
Ability to build relationships
Ability to write routine reports and correspondence
High school diploma or equivalent (associate’s degree a plus)
Strong verbal / written communication and interpersonal skills
Ability to read and interpret documents such as safety
1+ years of retail / customer service experience
Rules, operating / maintenance instructions, and procedure manuals
Cashier experience
Ability to communicate with / speak effectively to customers and Partners at all levels
Minimum age 18 (mandatory)
Strong planning, organization, and time-management skills
Completion of required company training
Decision-making skills
Conflict resolution and influencing skills
Job Details:
Company: H-E-B
Vacancy Type: Part Time
Job Location: San Antonio, TX, US
Application Deadline: N/A
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