Retail Supervisor
Chicago, IL, United States
**Harley-Davidson MotorClothes**
Previous retail experience in a high traffic environment is a plus, but not required.
**ESSENTIAL DUTIES**
* Ensure General Merchandise personnel are well trained and available when needed.
* Design displays for merchandise, which are appealing to customers.
* Regulate seasonal promotions (i.e. holiday display themes, fashion shows, special events, etc.) and coordinate them with other departments.
* Assist staff
* Ensure employees keep all merchandise and displays clean, well dusted, and appealing to customers.
* Set-up and maintain a smooth running, efficient, appealing retail environment for the General Merchandise department.
* Employ sound management practices to ensure General Merchandise department contributes acceptable levels of gross & net profit.
* Maximize return on investment of General Merchandise inventory.
* Grow the volume of General Merchandise sales.
* Maintain budgeted revenue and expense objectives.
* Develop advertising sales, and promotional campaigns for merchandise. Take care of all Business Promos.
* Communicate regularly with the Harley-Davidson Motor Company regarding; policies, product availability, product style options, new/future product line studies.
* Benchmark other retailers to determine best practice standards.
* Organize and stage fashion shows and other events to sell merchandise.
* Provide reports to Dealer Principal or General Manager, as requested.
* Develop monthly and annual objectives for the department in collaboration with Dealer Principal or
* Attend training sessions (P.A.C.E., Harley-Davidson University, etc.) to keep current with merchandising trends & inventory control issues.
* Provide superior customer service to both internal and external customers.
* Greet customers immediately, in a courteous and friendly manner.
* 5 Foot Rule Any customer within 5 feet must be greeted
* Handle telephone transactions quickly, and courteously.
* Point out any sales, specials, or new merchandise to staff and customers.
* Handle customer complaints reasonably, showing empathy and a positive attitude, and demonstrate our commitment to Superior Customer Service.
* Promotions
* Plan and execute exceptional promotions to bring both new and existing customers into the dealership on a regular basis.
* Coordinate promotions with other departments to maximize return on promotions spending.
Benefits:
* Health Insurance
* Dental Insurance
* Vision Insurance
* Life Insurance
* Vacation Time
* Paid time off
* 401K
**Apply for Retail Supervisor**
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