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New Era Technology
boston, ma
Legislative Information Services – IT Help Desk This position is a part of the Legislative Information Services (LIS) Help Desk group at a General Court. The role of the Help Desk Technician is to assist users who are experiencing any procedural or operating difficulty with the use of IT applications, products or services. As the Help Desk Techni
Job Source: New Era TechnologyMastech Digital
Woburn
Job Description Job Description Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Help Desk Technician for our client in the Innovative Solutions domain. We value our professionals, providing comprehensive benefits and the opp
Job Source: Mastech DigitalKyyba
Boston, MA, United States
About Kyyba: Founded in 1998 and headquartered in Farmington Hills, MI, Kyyba has a global presence delivering high-quality resources and top-notch recruiting services, enabling businesses to effectively respond to organizational changes and technological advances. At Kyyba, the overall well-being of our employees and their families is important
Job Source: KyybaTEKsystems
Boston, MA, United States
Description: • Updates user and asset information as appropriate • Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects • Provides analysis and resolution of computer problems and issues. Guides end users through di
Job Source: TEKsystemsTEKsystems
Boston, MA, United States
Description: • Updates user and asset information as appropriate • Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects • Provides analysis and resolution of computer problems and issues. Guides end users through di
Job Source: TEKsystemsTeamLogic, Inc.
Woburn, MA, United States
Role: Help Desk Technician TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed Services Provider located in Woburn, MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service. Whether
Job Source: TeamLogic, Inc.F2OnSite
Boston, MA, United States
Help Desk/Desktop Support Technician - Boston, MA Monday - Friday 3 month temp to perm opportunity Qualifications and Education Requirements 2 years+ experience as a help desk technician or other customer support role as well as working in a Windows/Mac environment. Strong PC software and troubleshooting skills. Good understanding of Windows
Job Source: F2OnSiteFanning Personnel
Boston, MA, United States
•Provide technical support for all end users and for all IT-related functions. •Troubleshoot hardware-related issues and maintain hardware inventory. •Provide iOS device support, including device setup, updates, and troubleshooting. •Provide PC support, including device setup, configuration, updates, and troubleshooting. •Provide end-user training
Job Source: Fanning PersonnelBoston, MA, United States
Tier 2 IT Help Desk Technician, Boston, MA
We are looking for a Tier 2 IT Help Desk Technician to join the team.This position is a hybrid role working at least 3 days per week onsite in the Boston office.You may work from home up to 2 days per week.Help desk shifts are Monday through Friday.Hours may shift to help cover vacations and other special circumstances.7am to 3:30pm; 8am to 4pm; 8:30am to 5pm; 9:30am to 6pm.
Responsibilities:
- Provide warm, knowledgeable customer support and service for applications, desktops, servers, and network devices.
- Diagnose and troubleshoot problems, advising on appropriate actions, and resolving issues.
- Handle service requests for technical assistance via phone and email.
- Follow, update, and maintain Help Desk procedures and contribute to the knowledge bank.
- Participate in on-call rotation for nights and weekends (approximately once every 6 weeks).
- Attend monthly Help Desk Team meetings and quarterly staff meetings.
Qualifications:
- 3+ years of experience in IT support roles and/or 2-4 years of formal IT training; experience working at an MSP is a plus.
- Advanced PC/desktop expertise and basic server knowledge.
- Demonstrated ability to manage network devices and familiarity with server roles (including Active Directory).
- Knowledge of PowerShell and administration of Windows 10 and Microsoft 365 environments.
- Strong experience with Microsoft including MS Office, Microsoft 365, Active Directory; Microsoft certification is a plus.
- Direct experience as a good problem solver, willing to research via Google, CRM, Knowledge Base, and other resources to solve common and uncommon break-fix issues (experience with ConnectWise and/or Kaseya is a plus).
- Aptitude for balancing technical proficiencies with customer service skills to de-escalate a situation.
- Good time management skills.
- Industry certifications such as Network+, Associate's degree, and/or Bachelor's degree a plus.
Keywords:Boston MA Jobs, Tier 2 IT Help Desk Technician, Network, Active Directory, Windows, PowerShell, Microsoft Office 365, PC, Desktop, Support, Networking, Massachusetts Recruiters, Information Technology Jobs, IT Jobs, Massachusetts Recruiting
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Tier 2 IT Help Desk Technician jobs in Boston, MA, United States
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