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Cornerstone OnDemand
Jacksonville, FL, United States
**Customer Excellence Manager North America** The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so that
Job Source: Cornerstone OnDemandCDK Global
Fleming Island, FL, United States
Position Responsibilities & Essential functions Fields questions and direct clients to appropriate support resources. Assists clients with defining their strategy around CDK solutions: working with customers to ensure they understand CDK's products and how best to utilize them for their individual needs and goals Maintains pre-established relation
Job Source: CDK GlobalDat Services Inc
Jacksonville, FL, United States
About DAT DAT is an award-winning employer of choice and a next-generation SaaS technology company that has been at the leading edge of innovation in transportation supply chain logistics for 45 years. We continue to transform the industry year over year, by deploying a suite of software solutions to millions of customers every day - customers who
Job Source: Dat Services IncCornerstone onDemand
Jacksonville
**Customer Excellence Manager – North America** The Customer Excellence Manager is responsible for engaging with clients to drive value realization in the solution and mitigate retention risk. Through direct client engagements, the Customer Excellence Manager ensures optimization and the resolution of issues related to client dissatisfaction so tha
Job Source: Cornerstone onDemandDeutsche Bank AG
Jacksonville, FL, United States
Customer Success Engineer (Kubernetes/OpenShift) - Vice President Job ID: R0316639 Full/Part-Time: Full-time Regular/Temporary: Regular Listed: 2024-04-03 Position Overview Job Title Customer Success Engineer (Kubernetes/OpenShift) Corporate Title Vice President Overview We are looking for a highly experienced engineer to join our Cu
Job Source: Deutsche Bank AGDeutsche Bank
Jacksonville, FL, United States
Job Description: Job Title Customer Success Engineer (Kubernetes/OpenShift) Corporate Title Vice President Location Jacksonville, FL Overview We are looking for a highly experienced engineer to join our Customer Success Team, a white-glove service for internal application teams, and a trusted advisor for RedHat OpenShift deployments. As the
Job Source: Deutsche BankAcosta Group
Jacksonville
**DESCRIPTION** Responsible for the management of the assigned principals’ business (division and/or geographic), within designated “customer accounts”. Primary responsibility includes increasing sales and market share of the brands represented, while earning a profit for our manufacturers and Acosta. "/> **RESPONSIBILITIES** + Deliver principals’
Job Source: Acosta GroupJax Federal Credit Union
Atlantic Beach, FL, United States
RadiFi Credit Union (formerly Jax Federal Credit Union) is seeking a Member Success Supervisor to be responsible for supporting the Member Success Manager in meeting team and individual goals. May support Manager by assisting with coaching the branch team to effectively execute on Awesome Sales & Service Program and Retail Behaviors. Act as the Mem
Job Source: Jax Federal Credit UnionJacksonville, FL, United States
The company needs a performance-driven Customer Success Manager to join our team. The primary focus of this role is customer acquisition and retention. You will build relationships that strengthen and support the health of our company. Other tasks include updating information using our CRM software and proactively collecting feedback to increase our team’s success.
This is a remote or virtual position
Duties and Responsibilities
Build relationships with assigned customers, help them with issues, and continually delight them with a positive, customer-centric attitude. Provide proactive strategy with their assigned customer accounts
Work with customers to ensure they are leveraging effectively and finding value in our services
Become an expert and educate customers on the use and benefits of our products
Work closely with Sales, Support, Billing, and other Technical teams to ensure an exceptional customer experience and take care of any customer issues
Be a customer advocate while capturing customer feedback and reporting requests to Product Management and Development
Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
Develop and share best practices with team members to continually improve the quality, effectiveness, and efficiency of our processes
Maintain a revenue base by managing account retention and renewal
Drive upgrade revenue through increased product adoption and increased usage
Customer Success Requirements and Qualifications
Bachelor’s degree in a relevant field Experience in account management or in a similar customer-facing role
Familiar with customer success metrics and key performance indicators (KPIs)
Knowledgeable about our product specifications
Communication skills
Email Alert for Customer Success Manager jobs in Jacksonville, FL, United States
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