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Mixpanel
San Francisco, CA, United States
About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 8,000 customers, including co
Job Source: MixpanelMixpanel
San Francisco, CA, United States
About Mixpanel Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions. Over 8,000 customers, including comp
Job Source: MixpanelAidaly
San Francisco, CA, United States
In 2020, unpaid family caregivers provided an estimated 34+ billion hours of care , worth over $470 billion to the economy. COVID-19 devastated our care infrastructure, and millions left the workforce to provide care in home. As baby boomers age into retirement and increase demand for home care services, quality care becomes harder for families
Job Source: AidalyMoney Fit by DRS
San Francisco, CA, United States
About Sprig Sprig is a product experience platform to build better products. Top tech companies like Notion, Square, and Dropbox rely on Sprig to elevate their product experience through targeted in-product surveys, session replay, and AI analysis. Sprig is backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capi
Job Source: Money Fit by DRSCoperniq
San Francisco, CA, United States
[Full Time] Head of Customer Success at Coperniq (United States) | BEAMSTART Jobs Head of Customer Success Coperniq United States Date Posted 10 Jun, 2023 Work Location San Francisco, United States Salary Offered $130 — $150 yearly Job Type Full Time Experience Required 6+ years Remote Work No Stock Options Yes Vacancies 1 available About Cop
Job Source: CoperniqAidaly Corp
San Francisco, CA, United States
In 2020, unpaid family caregivers provided an estimated 34+ billion hours of care , worth over $470 billion to the economy. COVID-19 devastated our care infrastructure, and millions left the workforce to provide care in home. As baby boomers age into retirement and increase demand for home care services, quality care becomes harder for families
Job Source: Aidaly CorpSprig
San Francisco, CA, United States
About Sprig Sprig is a user insights platform backed by top-tier investors, including Andreessen Horowitz, Accel, and First Round Capital. Our suite of products enable our customers to combine traditional analytics with qualitative product data so they can build an exceptional product experience for their users. Leading tech companies like Notion,
Job Source: SprigText Blaze
San Francisco, CA, United States
[Full Time] Head of Customer Success at Text Blaze (United States) | BEAMSTART Jobs Head of Customer Success Text Blaze United States Date Posted 31 Oct, 2022 Work Location San Francisco, United States Salary Offered $110000 — $150000 yearly Job Type Full Time Experience Required 3+ years Remote Work Yes Stock Options Yes Vacancies 1 availabl
Job Source: Text BlazeSan Francisco, CA, United States
[Full Time] Head of Customer Success at Haystack (United States) | BEAMSTART Jobs Head of Customer Success Haystack United States
Date Posted
31 Oct, 2022
Work Location
San Francisco, United States
Salary Offered
Not Specified
Job Type
Full Time
Experience Required
3+ years
Remote Work
Yes
Stock Options
No
Vacancies
1 available
About Haystack
Our Product and Mission
Haystack helps engineering teams become world class through delivery analytics. Team use our product to measure, improve, and establish best practices through analytics & alerts.
We’e backed by Y Combinator and the same people who built Doordash, Airbnb, and Optimizely. We work with world class engineering leaders at companies like Microsoft, Robinhood, and The Economist.
Why Haystack
Work directly with founders and a close knit team of hustlers. We've all got experience building and scaling startups. You'll the unique opportunity to scale a business from the ground up. If you're the type of person that loves new challenges, learning new things, taking on more responsibility, and seeing how your work impacts customers on a daily basis - then we'd love to meet you.
About the Role
This role is primarily responsible for working with Haystack customers to make sure Haystack’s product delivers the value we promise. You will lead CS and should become an expert on Haystack’s product, understand customer needs, advise customers on how to best use Haystack, build relationships, and implement programs that will increase the business’ revenue potentials and minimize churn rates.
What You'll Do
Establish clear client retention goals
Process milestones for the clients and employees to work toward
Assist customers with setting up and navigating programs or software
Improve customer onboarding processes and mutual implementation plans
Promote the value of the product
Upsell services and products with the brand image
Promote value through customer experience
Assist in creating training courses and educational materials
Evaluate and improve tutorials and other communication infrastructure
Develop and manage client portfolios
Analyze customer data to improve customer experience and identify churn-risk customers
Mediate between clients and the internal team
Handle and resolve customer requests and complaints
Minimize customer churn
Aid in product design and product development by sharing insights from your customer conversations
What We're Looking For
Proven work experience as a Customer Success Manager or similar role
Ideally experience with mid-market and enterprise companies
Experience working with brand image and promoting value through customer experience
Exceptional ability to communicate and foster positive business relationships
Technical skills required, as they relate to the use of the product or service
Experience running experiments to understand what efforts drive customer and company value
Accountability and personal organization are essential
Experience in managing a diverse group and training each according to company standards
Strong academic performance at a top-tier school
Details
Details: Full time role. Fully Remote.
Compensation: $80-100K+ USD + generous early employee stock options
Benefits: Unlimited vacation
100% remote-work environment.
About Haystack Delivery Analytics for Software Teams Company Size: 6 - 10 People Year Founded: 2019 Country: United States Company Status: Actively Hiring Looking for Partners Looking for Clients Raising Funds Share This Job
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Head of Customer Success jobs in San Francisco, CA, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.