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Prescott Insurance Agency LLC
Mansfield
Job Description Job Description Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fill a full-time position. Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, p
Job Source: Prescott Insurance Agency LLCBuxton Company, LLC
Fort Worth, TX, United States
Buxton is the global leader in retail customer analytics, and we aim to provide data-driven insights and shape the future of customer engagement across all channels. This role is based in Fort Worth, TX and follows a hybrid work model. About the role We are looking for a detail-oriented, self-starter to join the Buxton Customer Success team. The Cu
Job Source: Buxton Company, LLCTEKsystems
Arlington, TX, United States
Description: • Answer inbound phone calls, including customer initial and follow up calls and response team calls with professionalism and ability to follow customer specific exceptions where applicable. • Collect incident details • Communicate with customer contacts on and offsite • Notify ER Specialist (ERS) of any technical assistance needed by
Job Source: TEKsystemsDeluxe Corporation
Fort Worth, TX, United States
If you’re an outgoing, personable, highly self-motivated, and an adaptable relations professional with excellent communication skills then a career with Eliot is perfect for you! Eliot Management Group by Deluxe is looking for a Merchant Relations Specialist to join the team. We’re looking for someone who posse’s excellent customer service and tha
Job Source: Deluxe CorporationMcKesson
Fort Worth, TX, United States
McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foste
Job Source: McKessonSerenity Healthcare, LLC
Fort Worth, TX, United States
Customer Experience Specialist Onsite – Fort Worth, TX Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS treatment. We are seeking a Customer Ex
Job Source: Serenity Healthcare, LLCSerenity Healthcare
Fort Worth
Job Description Job Description Customer Experience Specialist Onsite – Fort Worth, TX Learn how healthcare should be delivered – help people – build a career – no healthcare experience required. Through an innovative approach and patient-centered care, we are revolutionizing the field of healthcare by providing patients with access to TMS trea
Job Source: Serenity HealthcareDeluxe Corporation
Fort Worth, TX, United States
This is an IN-OFFICE role located at: 100 Throckmorton Street, Fort Worth, TX 76102 BENEFITS ELIGIBILITY -> DAY ONE WHO YOU ARE: Do you enjoy being a resource? Do you enjoy helping customers? Do you take initiative to solve problems by gathering information and evaluating options? Do you have a track record of maintaining quality standards? ABO
Job Source: Deluxe CorporationFort Worth, TX, United States
WHO YOU ARE:
Do you have a passion for finding solutions? Are you proactive? Do you seek to deliver a "white glove" experience?
ABOUT US:
Deluxe Merchant Services ( http://www.deluxe.com/ ) is an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.
Follow us on LinkedIn:
http://www.linkedin.com/company/deluxe/posts/?feedView=all
http://www.linkedin.com/company/firstamerican/posts/?feedView=all
RESPONSIBILITIES:
The Customer Retention Specialist is a crucial role within our Fitech by Deluxe division that will help retain, support, and maintain existing customers.
Identify and create ways to retain current merchants, address escalations that may arise due to issues, make decisions regarding pricing, refunds, closings, early termination fees, and contract renewals.
This energetic team member will be required to call and at times meet with business customers virtually or in person
Address issues including but not limited to; pricing, service, maintenance, new equipment orders, training, contract discussions.
Performs a number of customer service retention activities to support the current merchant base
Maintain active pipeline of Merchant account retention efforts and service issues.
Analyze statements and answer questions from merchants for clarification purposes
Quote prices and place rate reviews to aid in retention efforts
Secure and submit completed paperwork and arrange merchant implementation and training
Call on and track merchant issues generated through escalations / surveys
Explain PCI, Fees, and gather answers to other industry related topics
Basic Qualifications:
Education and Experience: HS/GED AND 4 years of relevant experience; OR Associate’s Degree and 2 years relevant experience
4 years of: First American or Fitech experience in Merchant Services / Customer Service / Retention / to include system knowledge with Mersys, Daily Dashboard, Custom Residual pricing, Clientvine or SalesForce
Must be 18 years of age or older
Preferred Qualifications:
Education and Experience: HS/GED AND 4 years
Banking experience a plus
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law. EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster (https:////www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .
Customer Retention Specialist jobs in Fort Worth, TX, United States
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