Director of Operations

Jacksonville, FL, United States

TOTE Maritime Puerto Rico, a leader in safe and reliable service to Puerto Rico, is seeking a Director of Operations to join the team at our Jacksonville, FL Terminal office.

In this position you will: be responsible for daily management of all import/export operations activities and operational risk functions focusing on deliveries to customers, truckers, vendors, as well as ensuring high levels of service to all clients.

Main Duties and Responsibilities Include: Build a successful operations team through assessing the team’s capabilities, proactively resolving gaps, actively coach leaders to prepare them for greater responsibility, delegate duties to develop a sense of empowerment and ownership

Manage capital requirements and budgets for operations, while controlling costs through leadership and business process improvements

Direct day-to-day operations through staff - TMPR Line terminal, logistics, gate operations, yard operations, vehicle operations; all within company standards of excellence

Ensure adherence to programs, policies, and/or procedures to reduce or eliminate organizational risk, dealing with safety and accident prevention, physical security of the ports, hazardous materials handling, contraband prevention and stowaway prevention, business continuity, claims management, employee health and wellness, and risk management education

Provide leadership in managing terminal; establish relationships with customers, vendors and partners

Manage, assess, and report on Risk and Compliance at the terminal. Maintain above-industry standards while meeting guidelines from leadership

Manage the terminal facility including maintenance and repair, safety equipment, and consumable inventories. Promote a safety culture where recordable and lost time injuries are minimized. Evaluate potential impacts to the company’s risk exposure from areas such as environmental damage, property damage, personal injury, and negative publicity through regulatory interactions. Remain knowledgeable and compliant with all government Standards and Certifications

Manage adherence to the Integrated Management System that covers Quality, Environmental, and Safety ISO (International Organization for Standardization) certifications related to operations

Ensure all associated contracts and records are maintained and bid appropriately

Manage and negotiate stevedore contracted services contacts, terminal contracts, tug and pilot contracts, and other areas as identified

Maintain and actively manage relationships with service providers

Champion Continuous Improvement movements, philosophy, and initiatives in the operations and throughout the organization

Support and develop Terminal Operating Systems and Operational efficiency improvements

Ensure all vessel trim and stability training is delivered bi-annually, ensure all required training records are maintained and archived.

Report productivity and budgeting performances to VP of Operations

Travel periodically to Puerto Rico with oversight of vessel and terminal activities

Maintain safety and exemplify high ethical standards to customers, employees and vendors

The ideal candidate will have: Ability to read and interpret general business periodicals, professional journals, technical procedures, and government regulations.

Ability to write reports, analysis, business correspondence, and procedure manuals.

Ability to effectively present information and respond to questions from Senior Management, groups of managers, clients, and customers.

Bi-lingual {Spanish} not required but preferred

Ability to add, subtract, multiply and divide all units of measure, using whole numbers, common fractions and decimals.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exits.

Bachelor’s Degree or 5 years' experience in this level of Operations in the Maritime Field preferred

U.S. Coast Guard license (unlimited tonnage) or equivalent military experience preferred

Why TOTE? The TOTE Group are industry leaders in full ship services and technical solutions with maritime operations and terminal services. Our purpose is to deliver reliable and outstanding service to our customers and to the communities we serve.

TOTE Group is committed to being reliable, resourceful, and adaptable in all that we do. TOTE Group knows excellent companies are built by great people who embody our company’s values and vision.

Explore the possibilities with TOTE Group As part of the team, full-time employees will receive a comprehensive benefits package, which includes health, dental, vision, life insurance, short term disability, long term disability, employee assistance program, 401(k) with company match and discretionary funding, tuition reimbursement, supplemental parental leave, jury duty, and bereavement leave. Full-time employees will receive a minimum of 10 days’ vacation, 10 days sick, 10 days paid holidays and one floating holiday every 12 months. In addition, we offer an annual discretionary bonus (based on eligibility).

TOTE Maritime Puerto Rico is an Equal Opportunity Employer - Affirmative Action and a VEVRAA Federal Contractor. We are committed to a diverse workforce and taking affirmative action to employ and advance in employment qualified women, underrepresented groups, individuals with disabilities, and protected veterans. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin disability or status as a protected veteran. TOTE Maritime Puerto Rico is a drug-free employer and a participant of the E-Verify Employment Verification Program.

Equal Opportunity Employer M/F/Veteran/Disability Drug Free Workplace

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