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Salesforce, Inc.
Dallas, TX, United States
Salesforce Professional Services helps customers transform and build what’s next for business - with technology. We seek an expert strategic business leader with shown success who can lead the Board of Directors and C-suite of our customers to transform business, operations, and technology to drive business outcomes. As a trusted advisor, they will
Job Source: Salesforce, Inc.American Heart Association
Dallas, TX, United States
Overview As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career. The American Heart Association has a great opportunity for a Client Support Specialist I, Professio
Job Source: American Heart AssociationAmerican Heart Association
Dallas, TX, United States
Overview As we celebrate our Centennial year, we invite you to join us in shaping the next century of impact. Be a relentless force for a world of longer, healthier lives. Here at the American Heart Association, you matter and so does your career. The American Heart Association has a great opportunity for a Client Support Specialist I, Professio
Job Source: American Heart AssociationCart
Dallas, TX, United States
**Client Service Manager** Dallas, Texas / Delivery / Full-time **Cart.com** is an ecommerce software and services company on a mission to democratize ecommerce and give digital merchants the freedom to grow. We are integrating all the pieces of the ecommerce value chain brands need to thrive, creating a truly end-to-end Ecommerce-as-a-Service plat
Job Source: CartSangoma
Dallas, TX, United States
It’s hard to convey in just a few words everything that makes Sangoma, and our team members, special. Lucky for you, there are lots more words and pictures on our blogs and social media channels that tell the whole story. So, follow us, connect with us, tweet with us, like us. If you spend a little time getting to know us better, you might discover
Job Source: SangomaNexus International
Dallas, TX, United States
Job Description Job Description Our marketing and business development campaigns allow our clients to grow and foster new partnerships within this industry. Our firm is seeking individuals who are constantly keeping up with the latest technology and thrive in an innovative environment. Our major clients are looking for top talent to become a Clie
Job Source: Nexus InternationalNexus International
Dallas
Job Description Job Description Our marketing and business development campaigns allow our clients to grow and foster new partnerships within this industry. Our firm is seeking individuals who are constantly keeping up with the latest technology and thrive in an innovative environment. Our major clients are looking for top talent to become a Clie
Job Source: Nexus InternationalJPMorgan Chase & Co.
Plano, TX, United States
JOB DESCRIPTION Be a trusted advisor to our most complex Commercial Bank clients. Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services. As a Client Relationship Manager (CRM) within the Commercial Bank, you will serve as th
Job Source: JPMorgan Chase & Co.Coppell, TX, United States
THE COMPANY
Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices, and other business-critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets.
THE POSITION- Onsite 80%
As a critical member of the Client Services Department, the Client Manager will act as the main liaisonbetween our clients and Lanvera. A Client Manager is responsible for an assigned group of clients handling all aspects of Lanvera ‘s wide service offerings. A successful candidate will be a proven team player with attention to detail and the ability to problem-solve.
JOB FUNCTIONS
Maintain and nurture multiple client relationships at an operational level
Continually look for new ways to work smarter, increase effectiveness and improve client experience
Partner with internal departments to resolve support tickets efficiently and with a high sense of urgency
Provide client training and assistance with Lanvera products
Proactively identify client issue trends, evaluate client satisfaction and take action on these trends
Address customer complaints by providing appropriate solutions and alternatives in a timely manner
Provide client support after hours (support shifts) at month end, in the evenings and/or weekends.
Encourage client feedback through regular contact or quarterly reviews
SKILLS & EXPERIENCE
At least 2-3 years of client management experience - Customer Service Oriented
Bachelor’s degree required
Excellent oral and written communication and interpersonal skills for interacting and collaborating with clients
Ability to de-escalate issues within an account
Ability to manage competing priorities through to successful resolution
Successful in fast-paced environments with tight deadlines
COMPANY BENEFITS
Lanvera offers excellent benefits including three weeks of PTO, Health Insurance, 401K with dollar matching, profit sharing, and long-term disability.
Please send your resume and salary history to:[email protected]
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Client Manager – Professional Services jobs in Coppell, TX, United States
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