Systems Administrator

Philadelphia, PA, United States

Send a cover letter, resume and three (3) professional references from past supervisors, to [email protected]

Please indicate the job code IT-SYSAD in the subjectline of your email.

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Title: Systems Administrator

03/26/2024

Apply by date: 04/10/2024

Application status: Accepting Applications

Position type: Full-time

$53,900 per year

Working Hours: Working hours for this position consists of a 7 ½ hour period (between the hours of 7:00 AM and 10:00 PM) exclusive of a ½ or 1- hour lunch. These hours are to be agreed upon between the supervisor and employee at the onset of employment.

Note: This position may require additional work on occasion with the employee having the option of working this time in addition to or in lieu of regular hours.

Summary: The Systems Administrator assists the Systems Administrator and Helpdesk Manager in ensuring that the College network remains operational for end users and functional forend-user applications. The person in this role is responsible for the monitoring, maintenance, administration, and management of the College networks and network devices in an assistant capacity, and under the direction of the Systems Administrator and Helpdesk Manager. The person in this role also assists the Systems Administrator and Helpdesk Manager in keeping the network secure from threats, such as data theft. The person in this role also acts as an information expert and troubleshooting point person for the IT Support Generalist, and the other helpdesk employees when required.

The College network types include LAN, WLAN, WAN, and SAN. Network devices at RACC include, but are not limited to: firewalls, routers, wireless access points, networking cables, switches, and SANs. Hybrid network devices at RACC include, but are not limited to: multilayer switches, proxy servers, and firewalls. The RACC network also relies on server virtualization technology (VMware, Hyper-V).

Essential Duties and Responsibilities: Assists Systems Administrator and Helpdesk manager in installing server operating system updates, patches, and firmware updates to Microsoft Windows, Hyper-V, and VMware servers.

Ensures ongoing replication in Hyper-V and VMware virtualization platforms between primary data center and backup data center.

Monitors backup and availability application ensuring scheduled backups complete successfully and replicate off campus to the cloud service provider.

Document system configurations, changes, and procedures to maintain an accurate record of the technology environment.

Performs verification and validation of backup data. Troubleshoot issues and execute necessary adjustments or repairs to resolve backup job failures.

Proactively monitors and tracks server performance metrics and provides hardware resolution to college owned computer systems.

Arranges warranty and support services for hardware components and software through 3rd party vendors.

Coordinate with vendors and external support services for system upgrades.

Assists with the procurement and implementation of new technology solutions.

Monitors college’s Anti-virus/Endpoint Protection platforms and assists with issue resolution.

Logs and records all work tasks in help desk ticketing system.

Assist in the development and deployment of specialized scripts or tools to automate routine tasks and enhance system efficiency.

Is able to perform all IT Support Generalist duties as needed.

Mentors IT Support Generalist and IT work-study students.

Updates job knowledge by participating in educational opportunities in formal training and informal training (out of class, online, etc).

Acts as a first line of defense against cybercrime by maintaining diligence in detecting, reporting, and/or correcting situations which may indicate a data or systems threat. Recognizes malware symptoms and resolves them. Reports security incidents (for example if a user password is compromised) to supervisor. Participates in continual security awareness training as required by the College.

Strict adherence to all IT Department policies and procedures.

Performs other duties as assigned.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Required:

Associate degree or equivalent in computer information technology from a two-year college or technical school plus four years related IT experience.

Microsoft MCP certification on Windows Server, Microsoft MCSA Server technology certification, or Windows Server Hybrid Administrator Associate certification.

Preferred:

Communication Skills: Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to students, faculty, and other employees of the College. Bi-lingual is a plus.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Certificates, Licenses, Registrations: MCP certification on Windows Server or Microsoft MCSA Server technology certification required. Certification(s) must be kept updated and current while employed in this position.

Other Qualifications: Knowledge of printers, computer hardware, network cabling, and Anti-virus/Endpoint Protection programs, and various server operating systems, and Storage Operating System are required. Working familiarity with network switches, wireless controllers, access points, routers, and firewalls.

Other Skills and Abilities: Excellent written and oral communication skills

Ability to prioritize tasks with some supervision

Must demonstrate a high level of confidentiality

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to walk, sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

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