Implementation Consultant - Meridian, ID

New York, NY, United States

Paylocity is an equal opportunity employer.

Paylocity is an award-winning provider of cloud-based HR and payroll software solutions, offering the most complete platform for the modern workforce. The company has become one of the fastest-growing HCM software providers worldwide by offering an intuitive, easy-to-use product suite that helps businesses automate and streamline HR and payroll processes, attract and retain talent, and build a strong workplace culture.

While traditional HR and payroll providers automate basic HR processes such as payroll and benefits administration, Paylocity goes further by developing tools that HR and businesses need to compete for talent and deliver against the expectations of the modern workforce.

We give our employees what they need to succeed, including great benefits and perks! We offer medical, dental, vision, life, disability, and a 401(k) match, as well as perks that support you, your family, and your finances. And if it’s career development you desire, we provide that, too! At Paylocity, people matter most and have always been at the heart of our business.

Help our award-winning technology company run effectively as you take on big challenges and find solutions with a position in Operations.

Use your problem-solving skills to shape the way others see Paylocity. Launch your career with us!

Position Overview:

Our Client Service (Emerging Market) Implementation Consultant supports our small business client needs by configuring their applications accordingly. This opportunity promotes the opportunity to join Paylocity and build the foundation around our suite of products. The Emerging Market Implementation Consultant (EMIC) will provide first level support to our clients by facilitating training and payroll processing support until their transition to our Client Services team. This is a fast paced, high-volume environment, time management and the ability to successfully manage multiple clients in different stages is required. Paylocity is committed to providing our clients with a high level of service; this position is responsible for maintaining this commitment within our Implementation area.

Location: Meridian, ID

Reports To: Implementation Leadership

Responsibilities:

Successful facilitation of client calls

Facilitate the entry of prior provider payroll data to the Paylocity application

Educate the client on how to navigate Paylocity’s suite of applications to efficiently process payroll

Collaborate internally between the client and other Paylocity partners as needed

Perform quality assurance tasks to ensure accuracy of all work

Responsible for a seamless onboarding experience for our small business clients

Ability to seamlessly maneuver multiple screens/tabs, while accessing databases and accurately entering information

Travel up to 5% required

All other duties as assigned

Requirements:

High School Diploma

Minimum one year demonstrated customer or client service experience

Customer service focused with the ability to develop strong and trusted relationships

Intermediate Computer skills: ability to effortlessly maneuver multiple screens/tabs and databases

Familiarity and comfort with web-based

Strong MS Office skills, especially with Excel

Willingness to perform a wide variety of tasks and projects

Ability to effectively problem solve and provide quick resolution utilizing Paylocity resources

Additional Skills:

Excellent and accurate written and verbal communication skills

Strong analytical skills, attention to detail, organizational skills, and time management

Ability to work in a fast-paced ever-changing environment

Paylocity is an equal-opportunity employer. Paylocity is committed to the full inclusion of all individuals. We recruit, train, compensate, and promote regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. At Paylocity, we believe diversity makes us better.

We embrace and encourage our employees’ differences in age, culture, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion or spiritual belief, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We actively cultivate these differences through our employee resource groups (ERGs), employee experiences, perspectives, talents, and approaches to drive innovation in the software and services we provide our customers.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. To request reasonable accommodation in the job application or interview process, please contact [email protected]. This email address is exclusively designated for such requests, aligning with federal and state disability laws. Please do not send resumes to this email address, as they will be removed.

At Paylocity, “We” is what makes us different. We are committed to fostering aculture that honors diverse opinions, perspectives, and backgrounds, knowing that each makes us stronger andcollectively unbeatable together. We actively cultivate these differences as we engage each other in drivinginnovation in the software and services we provide our customers. Paylocity is an equal opportunityemployer.If you are an individual with a disability and you need assistance or a reasonable accommodation during theapplication process, please contact our services team at +1 (844) 404-7427.

#J-18808-Ljbffr