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Pierce Technology Corporation
Houston, TX, United States
• Receive, prioritize and respond to incoming Service Desk requests in accordance with established service-level agreements (SLAs) • Utilize your comprehensive knowledge of computer hardware, software, mobile devices, printers, and other technology tools to troubleshoot, diagnose, and resolve complex issues. Provide high-quality end-user support wh
Job Source: Pierce Technology CorporationMcLane Intelligent Solutions
Houston, TX, United States
The McLane Intel help desk team creates ongoing value for our clients by providing quick, effective, and intelligent solutions for their technical issues. By ensuring the stability of our client's systems and assisting clients in time of need, the Help Desk Technician provides support and engages closely with our project and escalation teams to pro
Job Source: McLane Intelligent SolutionsEmployer Flexible
Houston, TX, United States
IT Analyst (Junior to Mid-Level) Employment Type: Full-Time Location : Houston, Texas (Hybrid Workforce, in Office Tuesday-Thursday) About Employer Flexible: Employer Flexible operates as a professional employer organization (PEO) dedicated to providing exceptional outsourced business solutions. We enable our clients to focus on core aspects such
Job Source: Employer FlexibleSystems Chief
Houston, TX, United States
Systems Chief is looking for an IT professional to join our team in our Houston office. This is a great opportunity for someone interested in getting project experience both onsite and remote (from our office location and your home - flexible). Responsibilities : Visit client company locations for varied onsite work, hardware installations, system
Job Source: Systems ChiefLanceSoft
Houston, TX, United States
Job Description: ESSENTIAL SKILLS REQUIRED: Acts as first line of communication and support for all software, hardware, and telephone related issues. Experience in troubleshooting computer / system issues or escalating to appropriate IT staff when necessary. Able to clearly communicate with customers to resolve issues efficiently. Monitor the t
Job Source: LanceSoftSiddons Martin Emergency Group, LLC
Houston, TX, United States
Job Details Job Location CORPORATE OFFICE - Houston, TX Description Siddons Martin Emergency Group Benefits Employee-owned company! Monday-Friday schedule Company Sponsored Benefits: Medical (PPO & HSA), Dental, Vision, STD Company Paid Benefits: Basic Life, Basic AD&D, Cancer, LTD, Teladoc (Full-time & Part-time) 401K with Employer Match (e
Job Source: Siddons Martin Emergency Group, LLCWestlake Chemical
Houston, TX, United States
Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate. SUMMARY The Service Desk Manager’s role is to f ocus on the successful resolution of technical issues related to comp
Job Source: Westlake ChemicalCreative Financial Staffing
Houston, TX, United States
Help Desk Coordinator About the Company and Opportunity: Help Desk Coordinator Our client is independently owned insurance company that has been in business for 40 years! Family atmosphere Flexible 9/80 schedule! Voted one of top places to work in Houston! Overview of the Help Desk Coordinator: Provide application support to employees by identifyin
Job Source: Creative Financial StaffingHouston, TX, United States
Job Details
Job Location
Jones Hall - Houston, TX
Position Type
Full Time
Education Level
High School
Salary Range
$19.00 - $22.00 Hourly
Job Category
Information Technology
Description
Job Title: Help Desk Technician
Department: Information Technology
Reports to: Sr. Director of IT and Data Analytics
Status: Full-time, Hourly Non-Exempt
Compensation: $19.00 - $22.00 / hour
Do you love music? Want to work in the creative and exciting downtown Art District? The Houston Symphony is seeking a self-motivated Help Desk Technician for our IT department to support our administrative and operations teams. Don't miss this great opportunity in one of Houston's most historic arts organizations!
Houston Symphony Overview:
Founded in 1913 by the guiding hand of Miss Ima Hogg, the Grammy Award-winning Houston Symphony has played a central role in Houston's cultural and civic life for more than 100 years. The symphony is now one of America's oldest performing arts organizations and the largest performing arts organization in Houston.
Summary:
The Help Desk Technician will be part of a small team that provides in-house technical PC hardware and software support to Houston Symphony staff members. You will respond to user calls and support tickets and work to address the user needs both remotely and in-person.
While your primary focus will be in support of end-users, you will also be responsible for helping onboard and train new employees, write documentation, and help maintain systems and support a variety of applications.
Essential Job Functions :
Manage help desk.
Assign tickets to appropriate IT member.
Monitor, troubleshoot, and support IT requests.
Onboard and train new hires in accessing network resources.
Support and maintain in-house computer systems, desktops, and peripherals. This includes remote installation, diagnosis, repair, maintenance, and upgrade of hardware, software, and other equipment while ensuring optimal performance and minimal down time.
Set up and install workstations.
Active Directory Maintenance.
Microsoft 365 Maintenance.
Anticipate internal/external business challenges to effectively develop detailed work breakdown structures, schedules, estimates, and resource management plans.
Maintain project documentation and monitor and communicate status to IT leadership and key stakeholders.
IT On-Call rotation, usually one weekend/month.
Perform additional duties as required by the Houston Symphony Society.
Qualifications High School Diploma / GED, desirable experience in Windows environment
One (1) year work experience installing, maintaining, and repairing computers and peripherals preferred.
Microsoft 365 and SharePoint experience a plus.
Good communication and organizational skills.
Outgoing, team-oriented, and goal driven.
Professional, strong work ethic.
Tessitura software experience a plus.
Able to work some nights and weekends, typically during software/system upgrades and performance on-call rotation.
The Houston Symphony is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, creed, religion, ancestry, age, sex, marital status, national origin, disability or handicap, veteran status, or any other protected class.
Email Alert for Help Desk Technician jobs in Houston, TX, United States
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