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Service Dispatch Supervisor

Bethesda, MD, United States

Overview:

Datawatch Systems, Inc. is seeking a Service Dispatch Supervisor based out of our Bethesda, Maryland headquarters. The Service Dispatch Supervisor will be responsible for overseeing the Service Dispatch team and a small group of technicians during the evening hours. They will support the Service Technicians as they complete tickets and coordinate service calls with the customer. The schedule for this position is Monday - Friday, 2 pm - 10 pm.

Pay rate is $25-30/hour plus benefits and paid time off. All applicants must be willing to submit to a drug screening and criminal background check. EOE/M/F/D/V

Responsibilities:

Oversee and Train the Service Dispatch Team

Manage the Service Ticket Queue

Schedule and dispatch technicians

Create work orders and assist with equipment requests

Create and complete service proposals

Monitor phone and service ticket volume

Supervise small group of technicians

Provide technical support to technicians/contractors as needed

Troubleshoot service requests prior to entering work order ticket

Qualifications:

Minimum 3 years' experience working in access control

Minimum 2 years' experience providing client support

High school diploma or equivalent

Bachelor's degree preferred

Proficient in Microsoft Office applications

Strong general knowledge of the access control industry

Able to multitask and exceptional organizational skills

Display sound judgement and critical thinking skills

Active listener and excellent communicator

Benefits

Choice of multiple Medical Insurance plans

Choice of two Dental Insurance Plans

Vision Insurance

Medical and Dependent Care FSA Accounts

401K Plan with a discretionary employer match

529 Plan Access

Employee Assistance Program

Commuter and Parking Benefit

Short-term Disability and Long-term Disability Insurance

Employer-paid 50K Life and AD&D Insurance

Voluntary Life Insurance for Employee, Spouse and Children

Voluntary portable Accident, Critical Illness Insurance, Hospital Indemnity Coverage

Annual performance Evaluation and salary adjustment consideration

Paid holidays, sick and vacation leave

Job-related tuition reimbursement

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Service Dispatch Supervisor jobs in Bethesda, MD, United States

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