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Mikron Automation
Denver, CO, United States
At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms and lifelong support we are driving lasting success for your business. With more than 4,000 assembly and test systems in use wo
Job Source: Mikron AutomationMikron Holding AG
Denver, CO, United States
Mikron Automation is your worldwide partner for advanced automation solutions. At Mikron we are committed to delivering the best assembly systems and all needed services throughout your product’s entire life cycle. With our extensive engineering know-how, complex process expertise, scalable platforms, and lifelong support we are driving lasting suc
Job Source: Mikron Holding AGTrimble Inc.
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Job Source: Danaher CorporationSouthern Champion Tray
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Job Source: Southern Champion TrayDenver, CO, United States
Mikron Automation is the leading partner for scalable and customized assembly systems – from the first idea to the highest performance solutions. Over the last 50 years, Mikron Automation has established its reputation based on quality, process expertise, innovation, risk management and commitment. Mikron has installed more than 3,700 assembly and testing systems worldwide. Its international customers operate in the following markets: pharmaceutical, medtech, automotive, electrical/electronics, consumer goods and construction/building. Mikron Automation employs over 750 people and is headquartered in Boudry (Neuchâtel), a region that is regarded as the heart of the Swiss watchmaking industry. It also has sites in Denver (USA), Singapore, Shanghai (China) and Kaunas (Lithuania).
This position supports the overall Sales and Customer Service functions of the business, and is responsible for the management of customer support, sales, and customer communication.
Requirements
Essential Duties & Responsibilities
Responsible for assigned customers in all tasks of support including leading regularly scheduled meetings, identifying pain points, fulfilling RFQs, customer satisfaction, etc.
Ability to promote Mikron products, systems, and support offerings
Obtain and maintain confidentiality agreements with customers and vendors as needed
Work with the Customer Service Manager and Application Engineers on all aspects of the process
Read and understand customer supplied documents including drawings and URS
Ability to remain highly organized and confidential while addressing diverse responsibilities
Ability to make sound decisions independently and within a team setting
Intermediate to advanced working knowledge of MS Excel/Word/PowerPoint with demonstrated record of spreadsheet creation and maintenance
Excellent written/oral communication skills and attention to detail
Strong ability to function in a fast-paced work environment
Excellent analytical skills and solid aptitude with numbers
Ability to communicate technical details
Maintain a positive work atmosphere by acting and communicating in a respectful manner to foster a team environment with customers, clients, co-workers, and management
Responsible for CUS project invoicing as required
Able to organize and lead large meetings with customers, suppliers, and Mikron Team members including leading internal/external project design reviews
Establish a partnership relationship with the customer at all times.
Capable to work with excel cost sheets and understand the formulas and the data behind the summaries.
Collaborate with CUS PM’s and CUS Supervisors for project execution activities
Work with Applications Team to find solutions to that meet customer requirements
Perform other duties as assigned by Customer Service Manager
Required Education, Experience, Knowledge, & Skills
BS in Engineering degree or 5 years of relevant working experience
Previous project experience in the automation/medical device manufacturing field.
Microsoft Suite Experience
Ability to work hands on, as a team player as well as independently as needed.
May be required to work outside normal hours and holidays
Successfully perform “Main Responsibilities/Critical Tasks” items as described above within 6 months of hire date
Additional Requirements
Must be eligible to work in the United States
Must be able to travel as requested
Must be available to work overtime
May be required to work off shift hours and Holidays
Must have a valid state Driver license
Company Offered Benefits:
PTO
10 paid holidays (1 floating)
Parental Leave
Excellent Medical, Dental, and Vision insurance
Short Term Disability, Long Term Disability, Life Insurance & ADD
FSA, HSA
Bonus Eligible
Employee Assistance Program
401k with matching up to 5%, immediately vested
Tuition and Continuing Education Reimbursement
Professional Growth Opportunities
*This job will expire on 02/25/2024
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Customer Service Key Accounts Manager jobs in Denver, CO, United States
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