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WesBanco Bank Inc.
Columbus, OH, United States
Job Title - Department Customer Service Associate - Customer Service Center Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Mid Atlantic Work Hours
Job Source: WesBanco Bank Inc.Walgreens
Powell, OH, United States
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves cust
Job Source: WalgreensWalgreens
New Albany, OH, United States
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves cust
Job Source: WalgreensLiniumit
Columbus, OH, United States
Our client a premier financial services firm is searching for a Customer Services Associate to join their growing team in Columbus, OH. JOB SUMMARY Responsible for incoming and outgoing communications regarding BayMark Health Services and promoting the appropriate treatment and locations. Serves as the initial point of contact for prospective pat
Job Source: LiniumitRaising Cane's
Gahanna, OH, United States
$15 per hour - $16.5 per hour As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning
Job Source: Raising Cane'sWalgreens
Grandview Heights, OH, United States
Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves cust
Job Source: WalgreensOllie's Bargain Outlet, Inc.
Dublin, OH, United States
Join our team and live the Ollie-tude!: (Ollie's Core Values) * BE A TEAM PLAYER- Associates are expected to be supportive and work together. * BE CARING- How do I treat others with courtesy, dignity, and respect? * BE VALUE OBSESSED- Live the "good stuff cheap" mindset. * BE COMMITTED- Operate with grit, passion, tenacity, and action. * BE GROWING
Job Source: Ollie's Bargain Outlet, Inc.Raising Cane's
Columbus, OH, United States
$15 per hour - $16.5 per hour As an important part of our team, Customer Service Associates impact all areas of the customer experience. As the name suggests, your main priority is to provide great customer service. In this role, you will be responsible for taking orders in the drive-thru, assembling orders, delivering food to customers, cleaning
Job Source: Raising Cane'sColumbus, OH, United States
Job Title - Department Customer Service Associate - Customer Service Center Location This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely). Market Mid Atlantic Work Hours per Week 40 Requirements High school diploma or GED. Minimum of one year of banking or financial services in a customer service role preferred. Previous contact center experience preferred Job Description This position will work the following alternate shift: A 4 day work week that includes Saturday, Sunday, Monday and one other weekday to be determined. The hours for this shift will be 9:00am to 8:00pm. SUMMARY: The Customer Service Associate is a member of the WesBanco contact center. Responsible for responding to & resolving inbound customer requests related to bank products and services. Often the primary interaction a customer may have with the bank for support. Provides professional and courteous customer support. Customer inquiries are expected to be responded to and resolved within established department service levels. CUSTOMER SERVICE SKILLS: Willingness to provide a level of service which will clearly differentiate us from our competitors. Able to build and retain customer relationships against competition. Accepts ownership of the customer request and follows it through to resolution. Able to identify customer concerns or needs, resolve the inquiry or recommend best solution, expedite the correction or adjustment and follow up to ensure resolution. Partners with other departments to reach mutually satisfactory resolution of customer issues and to identify processes or procedures that can be changed to improve future customer experiences. INTERPERSONAL SKILLS: Professional demeanor in appearance, interpersonal relations, work ethic and attitude. Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner. Ability to work under pressure. Ability to be collaborative with co-workers and employees. Team player with a positive outlook. Ability to maintain confidentiality. ESSENTIAL DUTIES AND RESPONSIBILITIES: Learns and maintains knowledge of deposit, loan and digital banking services and other banking products. Consistently meets or exceeds agent metric standards for calls handled, adherence to schedule, ready/not ready time and customer satisfaction. Provides customer service via various communication channels (phone, chat and email). Quickly and accurately assesses the urgency of customer requests and prioritize accordingly. Quickly resolves customer issues and complaints involving both confidential and financial information. Serves as liaison between customers and other bank departments and vendors. Provides the bank with continual feedback about the usability of our services based on customer interactions. Performs general clerical duties and operates various departmental equipment, file, answer phones, take messages, and handle detail work. May be assigned other job duties and or responsibilities with or without prior notice. OTHER REQUIREMENTS: Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely manner. Ability to use a personal computer with experience usin
Customer Service Associate - Customer Service Center jobs in Columbus, OH, United States
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