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Westinghouse Electric Company, LLC
Boston, MA, United States
Help Desk Coordinator - 12 Months Richmond, VA Must be local to Richmond, VA To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Duties and Responsibilities Computer hardware/so
Job Source: Westinghouse Electric Company, LLCWestinghouse Electric Company
Canton, MA, United States
Help Desk Coordinator - 12 Months Richmond, VA Must be local to Richmond, VA To help with technical needs and provide support to employees. This level is staffed by individuals who have help desk & call center experience delivering excellent customer service. This position is 100% phone support. Duties and Responsibilities Computer hardware/so
Job Source: Westinghouse Electric CompanyTEKsystems
Boston, MA, United States
Description: • Updates user and asset information as appropriate • Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects • Provides analysis and resolution of computer problems and issues. Guides end users through di
Job Source: TEKsystemsOverseas Adventure Travel
Boston, MA, United States
Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing system and close tickets once issues have been
Job Source: Overseas Adventure TravelTEKsystems
Boston, MA, United States
Description: • Updates user and asset information as appropriate • Serves as the first contact between ISD and the end user community pertaining to computer problems, training issues, or work orders related to network connectivity or computer projects • Provides analysis and resolution of computer problems and issues. Guides end users through di
Job Source: TEKsystemsGrand Circle
Boston, MA, United States
Title: Help Desk Analyst Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help Desk Ticketing system and close t
Job Source: Grand CircleMastech Digital
Woburn
Job Description Job Description Mastech Digital provides digital and mainstream technology staff as well as Digital Transformation Services for all American Corporations. We are currently seeking a Help Desk Technician for our client in the Innovative Solutions domain. We value our professionals, providing comprehensive benefits and the opp
Job Source: Mastech DigitalGrand Circle LLC
Boston
Job Description Job Description Title: Help Desk Analyst Location: Boston, MA (onsite 3 days a week) Rate: DOE Role and Responsibilities Provide day-to-day desktop support such as identifying, researching, and resolving technical issues. Respond to inquiries via email, phone, or ticketing system. Document all support incidents via our Help D
Job Source: Grand Circle LLCBoston, MA, United States
Candidates for this position must have STRONG CUSTOMER SERVICE, COMMUNICATION AND INTERPERSONAL SKILLS.
The health profession eLicensing Help Desk Specialist will be responsible for assisting external customers (licensees) of the BHPL eLicensing application.
The specialist will: guide customers through proper use of the vendor-managed licensing application(s)
triage, troubleshoot, resolve, and escalate issues as necessary
create and track help desk tickets
provide high-level answers to general BHPL licensing process questions
handle help desk phone calls and respond to email requests
Note: this role is NOT responsible for general hardware or software technical support (e.g. OS, printers, network, phone, mobile, etc). Provide level 1 help desk customer support to assist licensees using BHPL eLicensing application to apply for / renew health profession licenses
Triage incoming issues to determine appropriate actions (immediate resolution, escalation, etc.)
Utilize internal ticketing system
Communicate, and enforce system standards as necessary
Simulate and troubleshoot user problems
Train other state staff in operation of the Help Desk as needed
Ensure Help Desk phone is not left unattended
Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes
Participate in daily team standup
Perform other duties related to HPL eLicensing helpdesk.
QUALIFICATIONS: 3+ years of experience working as a business application customer help desk specialist
Identify / troubleshoot / escalate / resolve issues
Excellent verbal communication skills
Excellent Telephone and interpersonal skills
Excellent organizational skills
Proficiency using Microsoft Project, Microsoft Office 365, Microsoft Teams and Atlassian JIRA
Analytical thinking skills
Strong follow-up skills
Ability to work effectively both as an individual and as a team member
Ability to get up to speed quickly
Help desk jobs in Boston, MA, United States
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