Lead Customer Success Manager

San Francisco, CA, United States

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

Are you a seasoned Customer Success leader seeking a high-impact role?  Do you thrive scaling teams in a fast-paced environment?  Do you seek to be surrounded by people who inspire you to be better and work harder every day? Do you want to be on the vanguard of marketing technology and Big Data? Consider joining our team.

You will:

Invest significantly in building and nurturing executive-level customer relationships with LiveRamp’s most strategic Brand customers

Champion customer-centricity across LiveRamp, and collaborate across internal teams to improve the customer journey

Develop  and scale a rapidly growing Customer Success team while delivering stellar outcomes in customer retention, revenue growth, and CSAT

Partner with cross-functional teamsEvolve the tools, processes, and strategy for customer engagement and segmentation as LiveRamp’s Brands business continues to grow

Be dedicated to continuously improving customer health, ensuring customers are adopting LiveRamp products and solutions

Coach and mentor CSMs of the Brands Customer Success team, while sharing best practices in Customer Success

Effectively identify and lead cross-functional initiatives to improve the customer experience

Ensure the Brands CSMs successfully deliver our solutions to all Brands customers according to customers’ needs and business objectives

Address challenging customer requests and engage in issue resolution as needed

Clearly communicate the progress of weekly/monthly/quarterly initiatives to internal and external stakeholders

Your team will:

Deliver on our vision that our customers see LiveRamp as a strategic & foundational partner who drives value for their business.  Your team works closely with Product, Support, Services, Marketing, Finance, Data Ethics, Legal, and Sales, in order to drive amazing customer experiences.

About you:

7 years customer-focused experience (customer success and/or account management preferred)

5+ years SaaS business experience

3+ years in a leadership role managing at least a $50M ARR business

Stellar executive presence

Sales or Customer Success Experience

AdTech/MarTech experience required

Experience working with Brands

Desire to work in San Francisco/New York/Seattle, remote ok with approval

Bonus Points:

Quick to learn and strong ability to communicate technical concepts to customers

Passion for organization, problem solving, and project management

Superb communication skills both internally and externally. You are punctual and always answer emails and calls within 12 hours.

Excellent problem solving skills and attention to detail

Type S(tartup) personality: smart, ethical, friendly, hard-working and proactive (no exceptions).

Benefits:

People: work with talented, collaborative, and friendly people who love what they do.

In-Office Food: enjoy catered meals, boundless snacks, and the occasional food truck.

Fun: we host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues.

Work/Life Harmony: flexible paid time off, options for working from home, and paid parental leave.

LiveRamp offers a comprehensive benefits package designed to help you be your  best self  in your personal and professional lives.  Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.

Savings: our 401K matching plan helps you plan ahead.

RampRemote: a comprehensive program to assist you in setting up a home office that works for you

The approximate annual base compensation range is $147,500 to $173,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

#Li-Remote

More about us:

LiveRamp’s mission is to connect data in ways that matter, and doing so starts with our people. We know that inspired teams enlist people from a blend of backgrounds and experiences. And we know that individuals do their best when they not only bring their full selves to work but feel like they truly belong. Connecting LiveRampers to new ideas and one another is one of our guiding principles—one that informs how we hire, train, and grow our global team across nine countries and four continents. Click here to learn more about Diversity, Inclusion, & Belonging (DIB) at LiveRamp.